北區大學校院學生事務人員公民疲勞之研究

Abstract

本研究旨在瞭解北區大學校院學生事務人員的公民疲勞現況，分析不同個人背景的學生事務人員在公民疲勞之差異情形，並探討知覺組織支持、團隊成員交換關係、自我效能感與公民疲勞的相關性及解釋力。 本研究以我國109年8月仍在職之北區大學校院學生事務人員（不包含諮商輔導組／中心、衛生保健組／中心、體育室及宿舍輔導員）共1,199人為研究對象，採用簡單隨機抽樣 ，以95%信心水準和5%信心區間，設定目標樣本291人，共發放566份問卷，於109年11月初達成目標有效問卷回收數量。所得資料分別以描述性統計分析、單一樣本 t 考驗、單因子變異數分析、Pearson 積差相關分析及階層多元迴歸分析等統計方法進行分析。本研究獲致結果如下： 一、北區大學校院學生事務人員的公民疲勞現況為輕微程度。 二、北區大學校院學生事務人員的公民疲勞情形在擁有博士學歷、有修習學務相關學位、教師兼任行政職及擔任主管者較低，但不因性別、年齡、學務專業證照、學務工作年資而有差異。 三、北區大學校院學生事務人員的公民疲勞與知覺組織支持呈顯著負相關。 四、北區大學校院學生事務人員的公民疲勞與團隊成員交換關係呈顯著負相關。 五、北區大學校院學生事務人員的公民疲勞與自我效能感呈顯著負相關。 六、在排除個人背景變項的影響後，北區大學校院學生事務人員的知覺組織支持、團隊成員交換關係、自我效能感對公民疲勞具有負向的解釋力。

最後，研究者根據上述研究結果提出具體建議，做為改善學生事務人員公民疲勞之參考。

The purposes of this study were to understand the current status of citizenship fatigue among college student affairs staff in northern Taiwan and to analyze the differences between the selected demographic variables. In addition, this study attempted to examine the perceived organizational support, team-member exchange, and self-efficacy in predicting the citizenship fatigue of the college student affairs staff in northern Taiwan.

This study was based on a total of 1,199 student affairs staffs (excluding counseling centers, health centers and dormitory counselors) who were still working in the colleges in northern Taiwan in August 2020. Simple random sampling was used to set the target sample of 291 with a 95% confidence level and 5% confidence interval. A total of 566 questionnaires were distributed and the target number of valid questionnaires was returned in early November 2020.

The data obtained were analyzed by statistical methods such as descriptive statistics, one-sample t test, one-way ANOVA, Pearson product-moment correlation coefficient, and hierarchical multiple regression. The major findings are listed as followings: 1.The current state of citizenship fatigue among the college student affairs staff in northern Taiwan is mild. 2.The citizenship fatigue of the college student affairs staff in northern Taiwan is lower in those with a doctoral degree, the major in student affairs, a faculty concurrently holding an administrative position, and a supervisor. However, there is no significant differences on gender, age, professional certificate and tenure. 3.The citizenship fatigue of the college student affairs staff in northern Taiwan is negatively correlated with perceived organizational support. 4.The citizenship fatigue of the college student affairs staff in northern Taiwan is negatively correlated with team-member exchange. 5.The citizenship fatigue of the college student affairs staff in northern Taiwan is negatively correlated with self-efficacy. 6.After controlling the influence of demographic variables, the results of the hierarchical multiple regression analyses show that the perceived organizational support, team-member exchange and self-efficacy are significant in predicting the citizenship fatigue of the college student affairs staff in northern Taiwan.

Based on the findings above, the recommendations for practice and further research have also been provided in this study.