驗證機構稽核人員的工作鑲嵌與工作滿意對留職意願之影響

Abstract

本研究旨在探究驗證機構稽核人員的工作鑲嵌與工作滿意對留職意願之影響，研究方法主要採用問卷調查法，以台灣地區驗證機構稽核人員為研究樣本，問卷總共發放250份，有效樣本共計167份，有效樣本回收率為66.8%，資料處理採用的統計分析方法，包括樣本結構分析、因素分析、相關分析、迴歸分析、獨立樣本t檢定和單因子變異數分析等。有效資料經統計分析歸納主要研究發現得到以下結論： 一. 工作鑲嵌對留職意願呈正向關係，表示稽核人員對對驗證機構之工作鑲嵌程度越深時，留職意願會越高。 二. 工作鑲嵌對工作滿意呈正向關係，表示稽核人員對對驗證機構之工作鑲嵌程度越深時，工作滿意度會有正面的提升。 三. 工作滿意與留職意願呈正向關係，表示稽核人員對驗證機構之工作滿意度越高時，留職意願會越高。 四. 工作滿意在工作鑲嵌與留職意願之間具有部份中介效果。

從上述實證發現，促進稽核人員工作安定感使其與組織環境適配，將有助於稽核人員之留職意願，此項發現值得台灣驗證機構業界參考。This study aimed to investigate the impacts of job embeddedness and job satisfaction on the intention to stay of the certification body auditors. Data collection and analyses were based on questionnaire survey. The main research tools included “job embeddedness scale”,“job satisfaction scale”and “intention to stay scale”. IBM SPSS 23 was conducted with the purpose of compiling and analyzing the statistic of job embeddedness and satisfaction and intention to say of the company. This research conducts a questionnaire survey, and the sample is composed of employees in Certification bodies. The investigation tools included “ Descriptive Statistic analysis”, “ Reliability Analysis “, “ Factor Analysis “ “ Correlation Analysis “, “ Regression Analysis“, “ Independent sample t-test “ and “ One-Way ANOVA”. and the investigation survey was carried out by sending out 250 questionnaires. 176 of them were collected, and 9 were invalid or partially answered, resulting in 167 effective subjects. Effective rate of response is 66.8%. After statistical examination, the research findings can be summarized as the following:

1.The investigation of certification body auditor job embeddeness has a positive correlated influence on the intention of stay in the company meaning that when they have deeper job embeddedness, their intention of employee retention is higher.

2.Job embeddeness has a positive correlated influence on job satisfaction， meaning that when they have deeper job embeddedness toward the company, their job satisfaction is higher.

3.Job satisfaction has a positive correlated influence on intention to stay，meaning that the higher job satisfaction the higher employee retention.

4.The job satisfaction and job embeddedness has a partially mediation effect on the employee retention.

Based on the above findings, to improve the job security of certification body auditors will be helpful for employee retention. This study provides valuable information for Taiwanese certification body as a reference.