使用者與中文全文檢索系統互動關係研究

Abstract

The Handy Text Retrieval System developed by the researchers in Academia Sinica has been the first Chinese full text retrieval system that conveys Chinese historical records. This paper reports an empirical study on its use and users and particularly user interaction with the system. The research questions include (1) how is the user's behavior during the process of information retrieval ﹖ (2) how do the users satisfy with the system ﹖ (3) what causes the users' dissatisfaction and what the users' expectations of the system are ﹖ The methods applied include observation, interview, and questionnaires. Users' behavior as well as their difficulties and satisfaction interacting with the system is reported. Suggestions for the users, systemuse instructors, system designers and librarians are then followed.