Please use this identifier to cite or link to this item: http://rportal.lib.ntnu.edu.tw:80/handle/20.500.12235/91235
Title: 六個標準差應用於國民中學總務行政可行性之研究
The Feasibility Study of Six Sigma in The Office of General Affairs of Junior High Schools.
Authors: 張明輝
鄒嘉瑜
Keywords: 六個標準差
國民中學
總務行政
six sigma
junior high school
general affairs administration
Issue Date: 2007
Abstract: 本研究主要在探討臺北市國民中學總務行政應用六個標準差之可行性。本研究之研究目的為:一、瞭解六個標準差之發展背景、策略運用及實施之關鍵因素。二、探討國民中學總務行政作業之相關內容。三、調查國民中學校長及總務行政人員對推行六個標準差之看法。四、依據研究發現提出結論與建議,供有關單位及人員之參考。 為達上述研究目的,本研究係採用問卷調查法進行研究,首先蒐集與研讀相關文獻,以建立本研究之理論架構,後編製「臺北市國民中學總務行政現況調查問卷」,作為調查研究工具,針對臺北市59所公立國民中學校長及總務主任、文書組長、事務組長、出納組長與幹事進行調查。共計發出454份問卷,回收問卷304份,剔除無效問卷19份,總計有效問卷為285份,問卷回收率達63%。 綜合文獻探討以及調查研究結果,本研究獲得下列結論: ㄧ、整體而言,六個標準差之領導策略、文化策略、專案策略與DMAIC的作 為,均被臺北市公立國民中學校長及總務行政人員認同,且多半符合實施現況。 二、整體而言,六個標準差同意程度與實施現況有顯著差異。 三、臺北市公立國民中學總務行政應用六個標準差時,可行性最高的為文化策略及界定步驟。 四、臺北市公立國民中學總務行政應用六個標準差時,可行性較低的為領導策略及改善步驟。 五、職位較高、年資較深之總務行政人員認為總務行政應用六個標準差的可行性較高。 六、學校規模對臺北市公立國民中學應用六個標準差的可行性沒有顯著影響。 七、臺北市公立國民中學總務行政目前已具備成功推行六個標準差首要關鍵條件的雛型。 根據本研究所獲之結論,研究者針對教育行政主管機關、校長、總務行政人員及未來研究者提出相關建議。 關鍵字:六個標準差;國民中學;總務行政
The objectives of this research are: first, to understand development background of six sigma, six sigma strategy and key elements to success in six sigma; second, to explore the contents of the office of general affairs of junior high schools; third, to survey opinions of principals and the general affairs administrative people; finally, to provide suggestions for educational authorities and schools. The methods adopted for the research was questionnaire survey. Based on the results drawn from the literature review, a questionnaire named “The questionnaire for current operating status of the office of general affairs in junior high schools in Taipei” was developed. Questionnaires were delivered to principals and the general affairs administrative people of 59 public junior high schools in Taipei.285 of the 454 questionnaires sent out were effective. The conclusions derived from the literature review and the questionnaire survey are as follows: 1.leading tactics,culture tactics,special project tactics and DMAIC of six sigma were admitted by principals and the general affairs administrative personnel of public junior high schools in Taipei , as well as accord with present situation mostly as a whole. 2. There is difference of showing to agree to the degree and implement the present situation in six sigma as a whole. 3. When principals and the general affairs administrative personnel of public junior high schools use six sigma, the height the most of feasibility one is the cultural tactics and define of six sigma . 4. When principals and the general affairs administrative people of public junior high schools use six sigma, the lower the most of feasibility one is the leading l tactics and improve of six sigma. 5. The general affairs administrative personnel with higher , deeper in age and service more seniority position indicated the higher feasibility of six sigma in general affairs administration. 6.school scale will not influence the feasibility of six sigma in general affairs administration of junior high schools. 7. public junior high schools in Taipei have already possessed key conditions to success in six sigma. Key words: six sigma ; junior high school ; general affairs administration
URI: http://etds.lib.ntnu.edu.tw/cgi-bin/gs32/gsweb.cgi?o=dstdcdr&s=%22http://etds.lib.ntnu.edu.tw/cgi-bin/gs32/gsweb.cgi?o=dstdcdr&s=id=%22GN0694160050%22.&%22.id.&
http://rportal.lib.ntnu.edu.tw:80/handle/20.500.12235/91235
Other Identifiers: GN0694160050
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