Browsing by Author "Arthur Hendricks"

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    A Cost-Effective Virtual Reference Service:
    (國立台灣師範大學圖書資訊研究所, 2005-04-??) Arthur Hendricks
    While a number of articles about electronic reference have been written, most are from the point of view of the librarian. Very few, if any, deal with user feedback regarding electronic reference. This article offers a review of the feedback received from surveying users of the Portland State University (PSU) Library’s email-based electronic reference service, and discusses the current status and future trends of virtual reference.