A Cost-Effective Virtual Reference Service:
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Date
2005-04-??
Authors
Arthur Hendricks
Journal Title
Journal ISSN
Volume Title
Publisher
國立台灣師範大學圖書資訊研究所
Graduate Institute of Library and Information Studies
Graduate Institute of Library and Information Studies
Abstract
While a number of articles about electronic reference have been written, most are from the point of view of the librarian. Very few, if any, deal with user feedback regarding electronic reference. This article offers a review of the feedback received from surveying users of the Portland State University (PSU) Library’s email-based electronic reference service, and discusses the current status and future trends of virtual reference.