The Relationship of Organizational Culture, Compensation, Job Satisfaction and Turnover in The Gambia Service Industry

Abstract

The phenomenon of employee turnover globally is not anything new and despite numerous studies geared towards identifying the root causes, it remains a formidable challenge. However, the rates it occurs differ from region to region, from industry to industry and from institution to institution. This study conducted in The Gambia looked at the relationship of three work related variables - organizational culture, compensation and job satisfaction to turnover intention in the service industry, a sector currently characterized by high turnover rates. Respondents for the study were selected through purposive sampling and a survey instrument was used to collect the data. The data was analyzed using descriptive statistics, difference inferential statistics as well as associational statistics. The study unveiled compensation and job satisfaction as the chief predicators of turnover in the service industry in the country. Recommendations with reference to the findings were made in order to remedy the situation by paying closer attention to the entire compensation package of the workforce and boosting their overall job satisfaction in order to retain them, and increase their productivity. Recommendations also for subsequent research on the area have been offered to further broaden our understanding on the area.

The phenomenon of employee turnover globally is not anything new and despite numerous studies geared towards identifying the root causes, it remains a formidable challenge. However, the rates it occurs differ from region to region, from industry to industry and from institution to institution. This study conducted in The Gambia looked at the relationship of three work related variables - organizational culture, compensation and job satisfaction to turnover intention in the service industry, a sector currently characterized by high turnover rates. Respondents for the study were selected through purposive sampling and a survey instrument was used to collect the data. The data was analyzed using descriptive statistics, difference inferential statistics as well as associational statistics. The study unveiled compensation and job satisfaction as the chief predicators of turnover in the service industry in the country. Recommendations with reference to the findings were made in order to remedy the situation by paying closer attention to the entire compensation package of the workforce and boosting their overall job satisfaction in order to retain them, and increase their productivity. Recommendations also for subsequent research on the area have been offered to further broaden our understanding on the area.