S銀行之組織記憶對組織學習影響之研究─以員工數位學習涉入程度為調節變項

Abstract

本研究採立意取樣，以S銀行的員工為研究對象，探討數位學習涉入程度做為調節變項，組織記憶是否會透過數位學習涉入程度對組織學習產生影響。

本研究共發出300份問卷，回收270份，無效問卷20份，有效問卷250份，有效問卷回收率為92.59%。以量化研究的方法，經由SPSS for Windows 12.0及LISREL8.51統計軟體進行敘述性統計分析、驗證性因素分析、路經分析及結構方程模式來驗證本研究之假設。

所獲致的主要結論包括： 1. 組織記憶對組織學習具有正向的影響。 2. 數位學習涉入程度做為調節變項，組織記憶會透過數位學習涉入程度 對組織學習產生正向的影響。

本研究希望透過實證研究的分析，藉由提高員工的數位學習涉入程度，使其知識轉化成組織記憶保存下來，同時對組織產生更多認同，並為組織目標而努力，以促進組織學習，創造出他人無法模仿的競爭優勢。

This study, by the use of purposive sampling, is primarily focused upon the employees of S bank and serves e-learning involvement inventory as the adjustment variable, figuring out whether organizational memory through the e-learning involvement inventory will have influences on organizational learning.

Among the 300 questionnaires being distributed to the S bank, 270 were returned with 20 invalid and 250 valid. Therefore, the overall response rate for the study is 92.59%. To quantitative research methods, descriptive statistical analysis, confirmatory factor analysis(CFA), path analysis(PA) and structural equation model(SEM) are used with the aid of the SPSS for Windows 12.0 and LISREL8.51 to test the research hypotheses.

The main results of this study are listed below. 1. Organizational memory has significant influences on organizational learning. 2. E-learning involvement inventory as an adjustment variable, organizational memory through the e-learning involvement inventory has significant influences on organizational learning.

According to these study results stated above, by increasing the employees’ e-learning involvement inventory, employees’ knowledge was preserved into organizational memory and generates more recognition of the organization and goals for the organization to promote organizational learning, and create competitive advantage which other people can not imitate.