非同步視訊面試下人工智慧評鑑功能對求職者科技信任度之影響

Abstract

新冠疫情來襲，全球人類生活方式已隨之改變；吸引和留住合適的候選人已成為全球大多數組織人力資源管理中最關鍵和戰術性的問題之一，企業為了維持招募作業正常運作，具高度接觸風險的面對面的面試，已不再是唯一或主流模式；就像遠距工作一樣，人工智慧有望改變每個行業和每個公司，展望未來，在 Covid-19 之後，幾乎不可避免地加速我們在遠距面試模式的導入。 解決遠距問題的非同步視訊面試成為後疫情時代不可或缺的方式，僅是非同步面試仍無法解決後疫情時代人力不穩定的狀況，必須透過人工智慧的評鑑來增加面試效度，；本研究旨在探討求職者在實際使用非 同步視頻面試系統時，求職者得知有 AI 評鑑輔助功能下，是否會影響求職者在非同步視頻面試系統下對科技的信任度。 本研究透過 146 位求職者發現，求職者對具 AI 評鑑的非同步錄影面試相較於沒有 AI 評鑑的面試的錄影面試，有較高的認知信任，但對於認知情感則無顯著性的差異。本研究根據統計調查及分析結果，提供雇主及應徵者使用非同步視頻面試系統的教育指南，同時作導入非同步視頻面試結合人工智慧評鑑功能輔助科技的評估與相關使用者招募的參考依據。With the advent of the Artificial Intelligence (AI) era, this research aimsto explore whether candidates know if the AI assist function will affect the applicants’ trust in technology when they interviewed by an asynchronous video interview system. This study solicited 146 applicants aged between 19 and 55 years old, through a snowball sampling method, and voluntarily participate in the asynchronous video interview system. Upon completion, applicants are required to complete an online questionnaire.Through correlation coefficient analysis and multivariate analysis ofcovariance, the study found that AI significantly boosted job applicants’ cognitive trust toward the interview technology; however their affective trust were not singianat difference between AI and Non-AI function in asynchronous video interviews. Based on the results of statistical surveys and analysis, this research provides some implications for employers and application developer when they use the AI-based asynchronous videointerview system.