以整合科技接受模式探討資源探索服務之使用行為—以台北美國學校為例

Abstract

如何讓多元化的電子資源被使用者廣泛的運用一直是圖書館所不斷思考的課題。豐富的電子資源存放網路雲端，少了存取連結是看不見也摸不著，訂閱價格卻又往往大幅度地占據圖書館預算。資源探索服務好比新一代的圖書館整合查詢系統，其單一檢索框與搜尋功能允許使用者快速的查詢圖書館內所有訂購的電子資源與實體館藏，提供使用管道檢索與取用，增加電子資源被看見的機會。本研究探索資源探索服務能否被使用者所接受並發揮其功能，並分析影響使用的因素。本研究以台北美國學校為例，探討高中部學生使用圖書館資源探索服務之使用行為，並分析影響學生行為意圖的因素、以及與個人背景變項影響之關連性。本研究使用整合科技接受模式為研究架構，設計量化問卷調查，以SPSS23.0進行統計分析。研究發現績效期望、努力期望、社群影響皆對高中生的行為意向有顯著影響，進而間接影響其使用行為。助益條件則直接影響高中生的使用行為。在個人背景變項研究分析發現，性別、學級、網路使用經驗、自我動機對於各構面與行為意向和使用行為之間的調節沒有顯著的影響。針對研究發現提出兩個建議方向供圖書館參考：一、圖書館與跨部門合作教學。除了已經與圖書館合作的歷史、社會、英語學科外，其他學科如自然、數理、機器人、戲劇舞蹈或外國語言等學科也應嘗試將其學科課程與圖書館資源連結，積極將圖書館豐富的資源與資源探索服務推廣至全校與行政部門團隊；二、創造助益條件。譬如：定期審視操作指南的正確性，若平台有變動時需同步更新指南；錄製教學影片，學生即使缺席圖書館課程也能透過線上影片自主學習，或利用影片重複學習；推廣校外使用，讓學生理解電子資源如同便利商店一樣24小時全年無休。以上建議期望可以提升資源探索服務與電子資源的使用率，同時也為學生提供更優質的學習與研究環境。Ensuring electronic resources in a library’s collection are well utilized by users has always been a top priority for librarians. Electronic resources are stored on the cloud, but without the access links, they are invisible to library users, making it difficult to justify high subscription prices if they aren’t well utilized. Discovery Services are like a new generation of federated search to help solve this problem. The user-friendly single search box and search function allow users to query all subscribed electronic resources and physical collections quickly. This study focuses on how the Discovery Services are utilized by users and also analyzes the factors that influence usage.This study was conducted at Taipei American School to understand how the EBSCO Discovery Service are used by high school students, and analyzes the factors that affect students' behavioral intentions and their correlation with the influence of personal background variables. Using UTAUT as the research framework, a quantitative questionnaire survey was designed, and SPSS23.0 was used for statistical analysis. The study found that performance expectancy, effort expectancy, and social influence all have a significant impact on high school students’ behavioral intentions, which in turn indirectly affects their use behavior; and also found that facilitating conditions directly affect their use behavior. However, personal background variables, such as gender, grade level, experience on the Internet, and intrinsic self-motivation had no significant moderation effect on the 4 aspects and behavioral intention or use behavior.Based on the research findings, two suggestions for improving the library services are as follows: 1. Encourage collaboration between the library and various subject departments including Science, Mathematics, Robotics, Drama, and Foreign Languages, to integrate library resources into their courses. Additionally, expand the library's variety of resources and EBSCO Discovery Service to all administrative department teams throughout the entire school. 2. Enhance the library's support by regularly reviewing and updating operation guides, creating teaching videos for independent learning, and promoting the use of electronic resources beyond regular school hours and off-campus. These suggestions could increase the utilization of the EBSCO Discovery Service and electronic resources, while also providing students with a better learning and research environment.