知識工作者於混合工作模式之協同合作資訊行為研究-以資訊產業為例

Abstract

本研究以資訊產業的知識工作者為主要研究對象，了解知識工作者在混合工作模式中的協同合作資訊行為，以及其進行協同合作的方式，包括資訊的取得及使用，以及所需的數位工具和資訊能力，期望能透過研究了解知識工作者在混合工作模式提升效率的方法，協助企業和知識工作者加以運用，創造更高的生產力。研究方法採用半結構式深度訪談法，研究對象限制條件包含（一）在過去六個月持續進行混合工作模式；（二）直到訪談為止，每週至少有二天以上的遠距工作天數；共訪談了十位資訊產業的知識工作者，以作為本研究分析的資料。研究結果顯示：（一）知識工作者會依照工作任務採取不同的工作模式進行協同合作；（二）知識工作者高度依賴數位工具進行協同合作；（三）知識工作者需要企業提供支持混合工作模式的資訊環境及政策；（四）知識工作者需要多元化的數位工具；（五）知識工作者需有敏捷的資訊能力。This study primarily investigates knowledge workers in the information industry, focusing on their collaborative information behaviors within a hybrid work model. It examines the methods of collaboration, including the acquisition and utilization of information, as well as the digital tools and information skills required. The aim is to explore how knowledge workers can enhance their efficiency in a hybrid working environment, thereby aiding both companies and knowledge workers in utilizing these practices to increase productivity.The research methodology used was semi-structured, in-depth interviews. The criteria for participant selection included: (1) having engaged in a hybrid work model continuously for the past six months; (2) working remotely for at least two days per week up to the time of the interviews. Data for this study was gathered from interviews with ten knowledge workers in the information industry.The results indicate that: (1) knowledge workers adopt different work modes for collaboration depending on the specific tasks; (2) they heavily rely on digital tools for collaboration; (3) they require support from their organizations in the form of an appropriate information environment and policies to facilitate hybrid work; (4) they need access to a diverse array of digital tools; (5) they must possess agile information skills.