客艙組員疲勞管理衛生教育介入成效之研究

Abstract

本研究目的為探討疲勞管理衛生教育介入對客艙組員疲勞管理知識、疲勞管理態度、疲勞管理行為意圖、疲勞管理自我效能及疲勞強度之影響。本研究為準實驗性研究設計，為實驗組及對照組雙組前後測設計，以台灣某國際航空公司客艙組員為對象，採立意取樣，實驗組共34人，對照組共36人。實驗組接受疲勞管理衛生教育介入，對照組無任何介入。以共變數分析及詹森內曼法進行統計分析，研究結果顯示，疲勞管理衛生教育介入顯著提升實驗組疲勞管理知識、疲勞管理態度、疲勞管理行為意圖、疲勞管理自我效能且減弱疲勞強度。依據本研究結果，建議：⑴疲勞管理衛生教育手冊可應用於客艙組員及相關職場進行疲勞管理教育訓練；(2)未來可開發相關疲勞管理衛生教育線上自學課程，藉由文字、案例或影片，讓客艙組員可於線上學習或複習，以強化疲勞管理之能力。The aim of this study was to evaluate the effects of the fatigue management health educational among cabin crews. A quasi-randomized experimental study was conducted in an Airline in Taiwan. There were 34 cabin crews in the experimental group and 36 cabin crews in the control group. The experimental group was given a fatigue management health education. The control group did not receive any intervention. Covariate analysis and Johnson-Neyman were used for statistical analysis. The results of the study showed that fatigue management health education significantly increased the experimental group's fatigue management knowledge, attitude, practices, self-efficacy and decreased their fatigue strength. It means that fatigue management health education is effective. We suggest that: (1) This intervention could be applied to cabin crews and related workplace members for fatigue management; (2) The fatigue management health education could be applied many styles such as online study, movies or any teaching courses to strengthen the ability of fatigue management among cabin crews.