科技創新意識與線上會議認知彈性、自我效能及工作績效之相關研究：以COVID-19之使用視訊會議為例
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2021
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Abstract
本研究以新型冠狀病毒肺炎的為發展背景及不確定性管理理論作為研究框架。對於大多數人來說，視視訊會議是一種難得的體驗，如果沒有準備，大多數人無法立即適應，這不僅是因為工作方式的改變，還因為身體和心理健康問題而增加。在這項研究中，本研究探討了個人於在COVID-19封鎖下之科技創新意識、認知彈性、疫情感染焦慮、線上會議人機互動自我效能、線上會議內容自我效能與工作績效之間的相關性。本研究採用滾雪球抽樣調查，共回收557名辦公人員，進行驗證性因素分析和結構方程模型，並對502名數據進行了驗證。研究結果表明。（1）科技創新意識與疫情感染焦慮負相關；（2）認知彈性與被感染焦慮負相關；（3）疫情感染焦慮與線上會議內容自我效能和線上會議人機互動自我效能負相關；（4）線上會議內容自我效能和線上會議人機互動自我效能與工作績效正相關；（5）疫情感染焦慮與工作績效負相關，由兩種類型的自我效能感所中介的結果。期望，本研究的結果可以應用於那些試圖通過促進員工的科技創新意識和認知彈性來提高在線會議有效性的管理者。
This study takes the development of novel coronavirus pneumonia and the uncertainty management theory as the framework of the study. For most people, video conferencing is a rare experience, and without preparation, most people are unable to adapt immediately, not only because of the change in work style, but also because of increased physical and mental health concerns. In this study, we explored the correlates between individual technological innovativeness, cognitive flexibility, being infected anxiety, self-efficacy in human-computer interaction with online conferencing (SEHCIOC), self-efficacy in online conferencing contents (SEOCC) and video conferencing for job performance under COVID-19 lockdown. In this study, a snowball survey was conducted and a total of 557 office workers were returned and subjected to confirmatory factor analysis and structural equation modeling, and 502 data were validated. The results of the study showed that: (1) technological innovativeness is negatively related to being infected anxiety; (2) cognitive flexibility is negatively related to being infected anxiety; (3) being infected anxiety is negatively related to SEOCC and SEHCIOC; (4) SEOCC and SEHCIOC are positively related to job performance; (5) being infected anxiety is negatively related to job performance mediated by two types of self-efficacies. Expectedly, the results of this study can be applied to those managers who try to increase the effectiveness of online conference by promote employees’ technological innovativeness and cognitive flexibility.
This study takes the development of novel coronavirus pneumonia and the uncertainty management theory as the framework of the study. For most people, video conferencing is a rare experience, and without preparation, most people are unable to adapt immediately, not only because of the change in work style, but also because of increased physical and mental health concerns. In this study, we explored the correlates between individual technological innovativeness, cognitive flexibility, being infected anxiety, self-efficacy in human-computer interaction with online conferencing (SEHCIOC), self-efficacy in online conferencing contents (SEOCC) and video conferencing for job performance under COVID-19 lockdown. In this study, a snowball survey was conducted and a total of 557 office workers were returned and subjected to confirmatory factor analysis and structural equation modeling, and 502 data were validated. The results of the study showed that: (1) technological innovativeness is negatively related to being infected anxiety; (2) cognitive flexibility is negatively related to being infected anxiety; (3) being infected anxiety is negatively related to SEOCC and SEHCIOC; (4) SEOCC and SEHCIOC are positively related to job performance; (5) being infected anxiety is negatively related to job performance mediated by two types of self-efficacies. Expectedly, the results of this study can be applied to those managers who try to increase the effectiveness of online conference by promote employees’ technological innovativeness and cognitive flexibility.
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不確定性管理理論, 線上視訊會議, 科技創新意識, 認知彈性, 自我效能, 疫情感染焦慮, 工作績效, 新型冠狀病毒肺炎, Uncertainty management theory, video conferencing, technological innovativeness, cognitive flexibility, self-efficacy, infection anxiety, job performance, Covid-19