生技產業業務人員在職訓練與工作績效關係之研究

Abstract

人力資源在產業發展上一向扮演重要角色，人才的培育更是生物科技發展關鍵的部分。企業除了育才還要留才，訓練成效的良窳是影響個人工作績效及企業經營績效的關鍵。本研究藉由觀察生技產業某生技公司對於訓練的投入，及以其歷年所實施員工訓練的資料作量的分析，以瞭解個人背景如何作用在訓練成效上，進而影響工作績效。透過個案公司實施訓練的實證結果，除可協助個案公司改善建議，並可提供相同產業公司或為其他相關研究之參考。 本研究目的在探討業務人員個人背景變項與在職訓練成效及工作績效的影響及關聯性。以個案公司所提供之業務人員基本資料、考核成績及工作績效，以t考驗、單因子變異數分析、卡方檢定、scheffe顯著差異考驗方法進行次級資料統計分析，得到結論如下： 個人背景的居住區域、教育程度對訓練成效是有影響的。個人背景的「婚姻狀 態」、「年齡」、「工作經歷」、「性別」、「與產業相關學歷」、「具業務經驗」對於訓練成效上的表現差異是不顯著的。 工作績效與個人背景變項之教育程度、居住區域、婚姻狀態、具業務經驗、年齡有顯著相關。工作績效與個人背景「性別」、「與產業相關學歷」、「工作經歷」、「在職狀況」均無顯著相關。 在職與已離職業務人員相關因素差異結果顯示，在個人背景變項與訓練成效、工作績效的關係表現上有顯著的不同。

Human resources have been an important role in industry development, and cultivating talent is especially important in the development of biotech industries. Enterprise not only has to cultivate talent but also has to keep talent. The success of job training effects has great impact on individual job performance and enterprise management performance. This research intended to study one biotech-company’s involvement in job training, conducting a quantitative analysis on its employees’ on job training data to understand how individual background affects job training effect, and then how it affects job performance. By studying the case company’s empirical results of conducting on job training, this research could provide some improvement suggestions to the case company, could also provide some helpful suggestions for companies within the same industries, and also could be good reference for future studies. The purpose of this research is to study the associations and effects among sales personnel’s individual background variables, and their effects of job training and job performance. Based on the case company’s sale’s data, job training test scores, and job performance, this research conducts statistical analysis, which includes T-Test, One-way ANOVA Analysis, Scheffe test, and Crosstable Analysis, on empirical data and concludes: Among individual background variables, residential location and educational degree have impacts on job training effect. Other individual background variables, namely, marriage status, age, work experience, sex, industry related educational background and with sales related experience, showed no significant impact on job training effect. Job performance was found to have significant association with these individual background variables: educational degree, residential area, marriage status, with sales related experience and age. However, job performance had no significant association with other individual background variables like, sex, industry related educational background, work experience and on job status. Comparing related analyses for the sales personnel on job and sales personnel who left the job, we found the impacts of individual background variables on job training effect and job performance are significantly different among these two groups.