國立臺灣師範大學游泳館會員服務管理資訊系統開發之研究

Abstract

新世紀電腦科技一日千里，已邁入行銷與數位化的時下，透過先進的數位化管理資訊系統技術，提升整體的產能和效率，各企業與產業相關管理系統軟體之廣泛開發及運用，已經成為各國社會現代化的指標。目前傳統游泳館設施之使用及管理，已無法滿足現代社會需求，為順應電腦科技時代潮流，提供消費者高品質的服務，學校游泳館電腦化之經營模式乃為必然趨勢。有鑑於此，本研究藉由先進電腦科技開發出「國立臺灣師範大學游泳館會員服務管理資訊系統」，透過電腦建制一套標準作業流程，實現高效率、合理化、現代化、科技化、系統化的全方位游泳館，不僅對學校游泳館的整體管理效能有極大助益，亦提升服務品質以滿足顧客的期望與需求。 本研究採用文獻分析與訪談法，以做為開發游泳館會員服務管理資訊系統之依據。本管理資訊系統之設計在於資料庫整合網際網路功能，系統開發採用PHP + HTML，搭配資料庫系統MySQL，來設計前端介面給一般消費者做查詢以及後端介面給游泳館管理者做管理，為游泳館雜沓繁複的會員管理作有系統的處理，達到資訊完整性、一致性、安全性，且明確便捷，又無人為的訛誤，不僅提升服務品質，也減輕管理者工作負荷。 一般消費者以及游泳館管理者能輕易上網瀏覽，進行查詢、資訊取得以及會員資料建檔、儲存、統計等，不僅提供即時回應、立即修正的管理效果，並減少維護問題與資料的重複性，節省人力資源、縮短作業流程，讓行政管理得以掌握最完整確實的資料，作為系統管理的參考與擬定短、中、長期發展計畫之依據，以提升工作效能，同時提供更多的便民服務和完備的資料查詢，以讓臺灣師範大學游泳館管理效率提升，在同業間具絕對的競爭力。Computer technology in this new century is advancing at great speed and has entered an age of marketing and digitalization. The use of advanced technology in digitized management information system (MIS) helps improve the overall productivity and efficiency of a company and has become a social indicator of modernization, driving businesses and industries to develop related software. Conventional management and usage of swimming pools no longer can meet today’s demands, and computerized management has become an inevitable trend for schools to upgrade their quality service. In view of this new trend, we developed a “Membership Service MIS for the National Taiwan Normal University (NTNU) Swimming Pool” that uses a standard operation procedure derived by the computer to give the pool a highly efficient, reasonable, modernized, high technical, and systematic service. This system will be greatly beneficial to the overall management of the university pool and will also enhance service quality to meet the needs of consumers. This study used literature reviews and interviews as the basis for developing the membership service MIS. This management system integrates database and the Internet, and uses PHP and HTML along with MySQL to design a front end for consumer search and a back end for membership management. The system allows for comprehensive, uniform, and safe management, reduces human errors, improves service quality, and reduces the workload of the management staff. Users and management staff can easily access the system online, which enables search and information access, as well as immediate update of membership information and membership statistics. This will reduce maintenance and duplicate data as well as reduce human resources and operation procedures. With the system in place, management will have an up-to-date and complete database of member information to help develop mid- and long-term plans, improve work efficiency, and provide better and more convenient services to the public. In turns, this will help increase the competitiveness of NTNU’s pool service.