企業導入知識管理對其競爭力之影響研究-以半導體產業為例
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2008
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Abstract
有鑑於知識經濟時代的來臨，企業如何藉由「知識管理」(Knowledge Management , KM)透過儲存、分享及擴散來達到知識應用是企業所面對的關鍵課題。知識是企業最重要的資產，如何成功推行知識管理是企業提昇競爭力的關鍵。
本研究以知識管理與競爭力理論為文獻基礎，探討半導體產業導入知識管理的工具及方式及導入知識管理對其競爭力的影響。本研究之目的有三：(1) 選擇臺灣半導體產業實施知識管理之代表性個案，了解其知識管理實施現況 (2) 探討臺灣半導體產業個案之知識管理導入方式 (3) 探討臺灣半導體產業個案導入知識管理後，對其公司競爭力之影響。
本研究採用質性研究方法，以文件分析法與個案研究法為本研究方法，並針對國內三間位於竹科與中科的半導體產業進行探討，而後針對不同個案導入知識管理對其競爭力的分析，發現到企業在導入知識管理大致完備，且導入知識管理皆對其競爭力有所提升。本研究最後提出研究結論有下列三點: (1) 半導體個案導入知識管理功能尚稱完善，而知識創造為其後續之發展目標，因知識創造為企業附加價值的來源 (2) 半導體個案導入知識管理以E-learning系統與獨立知識管理平臺為主要方式 (3) 導入知識管理改善企業成本的下降與利潤的增加，達成競爭力提升，而競爭力指標尚待加以數據化。
With the age of “Knowledge Economy” coming, how the enterprise applying “Knowledge Management“ to reach the knowledge application through storing, sharing and spreading is the key subject. Knowledge is the most important assets of enterprises. This study is based on Knowledge Management and Enterprise Competitiveness theory with literature. To explore the Knowledge Management application tools, methods, and the influence of applying Knowledge Management on competitiveness in the semiconductor industry. There are three issues in the purpose：(1)Choosing the cases which is applied KM in Taiwan semiconductor industry to understand the status of administering KM.(2) To explore the methods applied KM in Taiwan semiconductor industry.(3) To explore the influence of applying KM on Enterprise Competitiveness in Taiwan semiconductor industry. This research is a case study which interview three companies in Hsinchu science park and Taichung science park by using the in-depth interview method. Finally, this study brings up three research conclusions: (1) The capability of applying Knowledge Management in these cases is almost perfectible. And the Knowledge Creating activities developing is the future goal because it's the source of additional value in enterprise.(2) In these cases, the major methods to apply Knowledge Management is E-learning system and individual Knowledge Management platform.(3) Applying Knowledge Management can bring cost-down, profit up, and promote competitiveness. But the index of competitiveness needs to be data-based. Keywords: Knowledge Management, Enterprise Competitiveness, Semiconductor Industry
With the age of “Knowledge Economy” coming, how the enterprise applying “Knowledge Management“ to reach the knowledge application through storing, sharing and spreading is the key subject. Knowledge is the most important assets of enterprises. This study is based on Knowledge Management and Enterprise Competitiveness theory with literature. To explore the Knowledge Management application tools, methods, and the influence of applying Knowledge Management on competitiveness in the semiconductor industry. There are three issues in the purpose：(1)Choosing the cases which is applied KM in Taiwan semiconductor industry to understand the status of administering KM.(2) To explore the methods applied KM in Taiwan semiconductor industry.(3) To explore the influence of applying KM on Enterprise Competitiveness in Taiwan semiconductor industry. This research is a case study which interview three companies in Hsinchu science park and Taichung science park by using the in-depth interview method. Finally, this study brings up three research conclusions: (1) The capability of applying Knowledge Management in these cases is almost perfectible. And the Knowledge Creating activities developing is the future goal because it's the source of additional value in enterprise.(2) In these cases, the major methods to apply Knowledge Management is E-learning system and individual Knowledge Management platform.(3) Applying Knowledge Management can bring cost-down, profit up, and promote competitiveness. But the index of competitiveness needs to be data-based. Keywords: Knowledge Management, Enterprise Competitiveness, Semiconductor Industry
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Keywords
知識管理, 企業競爭力, 半導體產業