探索數位原住民和數位移民的資訊搜尋行為

Abstract

數位原住民和數位移民生活在同一個環境中。他們可能是同事、夥伴和家人。探索他們的資訊行為不僅可以增進彼此的了解，還可以增進同事、工作主管、學生，以及教師等代間的彼此理解。本研究旨在了解數位原住民和數位移民在工作場所和日常生活的資訊搜尋行為，藉由目的和滾雪球取樣方法，招募共20 位受訪者（數位原住民和數位移民各10 名），研究採半結構訪談和V-R 地圖工具收集資料，轉錄訪談語料並進行質性分析。研究結果發現，在資訊需求方面，數位原住民（DN）和數位移民（DI）在日常生活中有不同的資訊需求，但是在工作／學習環境中的資訊需求，主要是視角色而定；在資訊使用方面，不論在工作／學習環境和日常生活中，數位移民似乎較數位原住民更依賴於物理人際網絡；在資訊搜尋方面數位原住民和數位移民都嚴重依賴搜尋引擎和社交網絡，忽略圖書館所提供的許多高品質且有組織完善的數位資源，顯示圖書館和各級學校教育，需加強在各級學校和終身教育制度中，提供資訊素養教育計劃。

Digital natives and digital immigrants live in the same environment. They could be colleagues, co-workers, and family members. It is helpful to explore their information behavior not only to enhance understanding of each other, but for those who encounters with them such as supervisors, sales, teachers as well. This study aims to understand the information seeking behavior of digital natives and digital immigrants in the contexts of the workplace and everyday life. A total of 20 respondents (10 each for digital natives and digital immigrants) were recruited by purposive and snowball sampling. Semi-structured interviews and a V-R map tool were employed to collect data. Qualitative analysis of the interview transcripts was conducted for data analysis. Research results show that DIs and DNs have different information needs in everyday life, and that information needs of both DIs and DNs in work/study contexts are mostly role dependent. As for information resources used in work/study contexts and in everyday life, digital immigrants seem to depend more on physical interpersonal networks than do digital natives. Both DIs and DNs depend heavily on search engines and social networks for information seeking and disregard much high-quality information organized by digital libraries, suggesting a need for literacy education both in schools and in lifelong education programs.