認知彈性、網路霸凌焦慮對工作壓力及工作投入之相關研究

Abstract

近年來，由於網路資訊科技與個人行動裝置的發展，讓訊息的傳遞更加的快速與方便。許多的訊息傳遞工具與網路服務平台因而出現，如Outlook、facebook、twitter、whatsapp、line等。但是這些平台或工具卻成為有心人士惡意攻擊他人的管道，不再需要承擔面對面所產生的對峙壓力，讓霸凌者能夠更簡單且快速的去傷害他人。根據網路調查機構（Internet Safety 101）針對網路霸凌的大規模調查指出，全球估計每天有超過100萬人遭受網路霸凌，其中facebook是最容易霸凌的平台。當被霸凌者在網路上遭受攻擊之後，會導致自尊心受損、心靈受創等，並且出現不尋常的舉動，而工作者可能會因此選擇逃避上班或承受巨大的工作壓力。本研究採用立意取樣的方式進行問卷調查，共回收323份問卷，利用結構方程模式（SEM）檢定本研究的假設。研究發現（1）工作者的認知彈性可以反向的預測網路霸凌焦慮與工作壓力（2）網路霸凌焦慮可以正向預測工作壓力（3）工作壓力對於工作者工作投入呈現反向的關係。因此，公司的相關部門應該確實的控管網路訊息的傳遞，同時訓練員工的認知彈性，除了可以增加員工的適應性之外，亦有助於降低遭受網路霸凌而可能面臨的焦慮與工作壓力，因而提升員工的工作投入，也能夠改讓部門與公司的績效提升。In recent years, due to the development of networks and personal mobile devices, it becomes easier to contact with others. Many tools and internet platforms were developed by this trend, such as facebook, twitter, line, etc. But, some people use these kinds of platforms and tools to attack others on-line, because they don’t have to endure the pressure of face to face, and they can also bully others quickly and easily. There is a large investigation against cyberbullying noted that there are more than 100 million people around the world suffer from cyberbullying every day and facebook is the most convenient platform. The bullied may become traumatized and have some kinds of unusual behavior. When it happens in workplace, workers may choose to escape from work or bear much pressure. The questionnaire of this research adopted the purposive sampling method, and 323 questionnaires have been returned. In this study, Structural Equation Modeling (SEM) was used to test the proposed hypotheses. The results showed that: (1) Workers’ cognitive flexibility hasa significant negative correlation with anxiety of being cyber-bullying and work pressure. (2) The anxiety of being cyber-bullying has a significant positive correlation with work pressure. (3) Work pressure has a significant negative correlation with work engagement. Accoding to the results, a company should manage their internet and intranet, and training their workers’s cognitive flexibility to increase their adaptability. It can helps to reduce the anxiety suffered from cyber-bullying and work pressure, also enhance the employee's work engagement, and improving the company's performance.