高科技業員工對協助方案之認知與離職傾向之關聯：以工作過勞為中介變項

Abstract

近年來，高科技業員工的過勞情形漸備受重視，過勞促使員工意圖尋求其他工作機會，而造成企業不斷面臨高離職率的困境。因而員工協助方案被用以減少員工的負面工作問題及壓力，進而降低離職率。本研究旨在探討員工對協助方案的認知是否能降低其工作過勞程度，進而減少離職傾向。以高科技業員工為研究對象，實施問卷調查，共回收305份問卷。研究結果發現：（1）員工對工作協助方案的認知與工作過勞及離職傾向上具負相關；（2）工作過勞與離職傾向具正相關；以及（3）工作過勞在員工對工作協助方案的認知及離職傾向上扮演著完全中介的角色。

In recent years, the employee’s work burnout in the high-tech industry has become an issue. This issue leads to the increase of employee’s turnover rate. Hence, a variety of employee assistance programs are conducted to reduce personal problems and stress, and lower the turnover rate. The purpose of this study was to examine work burnout effects on the linkage between employee’s perception of employee assistance programs and resign intention. The questionnaire survey method was employed. Data were collected from 305 employees in the high-tech companies in Taiwan. Consequently, the findings are as follows：（1）Employee’s perception of employee assistance programs has negative association with work burnout and resign intention, respectively.（2）Positive association exists between work burnout and resign intention.（3）Work burnout fully mediates the association betweenemployee’s perception of employee assistance programs and resign intention.