大學服務學習夥伴關係之研究-從學校相關人員、社區機構及學生角度探討

Abstract

大學服務學習夥伴關係之研究-從學校相關人員、社區機構及學生角度探討 摘 要 本研究旨在探究持續與深耕發展大學服務學習之夥伴關係，採用質性研究深度訪談以學校相關人員、社區機構及學生三個面向進行。 本研究結果主要有幾大發現，茲分述如下： 一、大學服務學習夥伴關係受到不同類型課程，不同社區機構輔導或配合方式，以及大學生對服務/機構之了解與認同而有不同實施情形。 二、夥伴關係對學生學習成效有正面影響，尤其若給予適當培訓，學生在困難處理及接受挑戰等方面都有不同程度之改變。 三、持續發展夥伴關係仍有其困難與挑戰。從大學角度來看，有社區機構缺乏正確認知、無法認真督導，未提供學生學習機會，把大學生當成免費人力等問題。從社區機構角度來看，則有學生服務心態和動機不正確，不清楚目標與意義，無法勝任服務，或因大學未根據學生特質安排服務等問題。 四、影響夥伴關係持續與深耕發展的關鍵因素則包含了大學與社區兩大面向。大學認為服務學習須符合大學及老師之預期目標與成效，有特色和價值，才能培養學生自願奉獻精神，並有助於學生學習成效與發展。除此之外，學生服務學習態度與品質穩定，方可滿足社區機構需求。社區機構則認為學生需主動溝通，確定清楚服務目標以及各自權利與義務，服務動機、意願與態度正確，社區機構才能提供適合的服務、訓練和督導。另外，落實學生服務評量更能增進持續發展良好的夥伴關係。 最後，本研究針對學校、教育部青年發展署、高等教育司及技職教育等相關教育主管單位，以及後續研究等五方面，提出具體建議。The Study of University Service-Learning Partnership –From Perspectives of Staff, Communities and Students Abstract

This study aims to explore the development and sustainability of service-learning partnership in universities. Qualitative interview method was conducted to get multiple perspectives from school staff, communities, and students. The findings are described as follows: 1.The implementation of the service-learning partnership could be affected by different types of courses, supervising or collaboration styles from different communities, and students' understanding of service-learning and communities.

2.Service-Learning partnership had positive influence on students’ learning. It was believed that with appropriate training, students would develop abilities to face challenges and to solve problems.

3.There still were problems and challenges in continuously developing the service-learning partnership. From the perspective of the university to the community, lack of appropriate knowledge, inability to supervise and provide learning opportunities, and even exploiting the students were the major problems. From the perspective of the community institutions to the students,inappropriate attitude and motivation, unclear goals and meanings for the service, or even inability to take on the service and failed to make service arrangements were the major problems affecting the partnership development.

4.The major factors that impacted the continuous development of service-learning partnership include two aspects: the university and the community institutions. The aspect of the university focuses more on fulfilling the expected goal and outcome of learning from schools and teachers. Service-learning should have its characteristics and values to cultivate the devoting spirit of the students and to promote their learning and development. Moreover, appropriate attitude and consistent service quality were important to fulfill the requirements of the community institutions. On the other hand, the community would require students to have active attitude on communicating with the institutions to set up clear goals and to identify responsibilities. Only when the students came in with appropriate motivation and attitude would the community institutions provide suitable supervision and service opportunities. Furthermore, conducting fair evaluation of service-learning could also enhance developing continuous partnership. Lastly, this study provided suggestions to schools, Youth Development Administration, Department of Higher Education, Department of Technological and Vocational Education of the Minister of Education and other education authorities and to future studies.