社會工作人員專業承諾、社會支持、人格特質與離職傾向之關係研究

Abstract

如何降低離職率一直是社會工作領域的重要課題，故應了解在職社工人員的離職傾向及其相關因子。本研究目的在了解社會工作人員專業承諾與離職傾向之間的關係，以及專業承諾在前述關係中的中介效果，採用問卷調查各社福機構社工人員，回收269份有效問卷後以SPSS統計軟體分析資料。結果如下: (1)社會支持、專業承諾與謹慎性人格可負向預測離職傾向；(2)社會支持、外向性、謹慎性人格可正向預測專業承諾；(3)專業承諾在社會支持與離職傾向之間具有部份中介效果(4)專業承諾在謹慎性人格與離職傾向之間具有完全中介效果。

How to reduce the turnover rates has been an important issue in the field of social work, Thus, the turnover intention of social workers as well as its associated factors of in-service social workers have to be proactively explored. This study aimed to investigate the relations among professional commitment, social support, personality traits, and turnover intention of social workers. Questionnaire survey was employed to solicit necessary data from the social worker in various social welfare institutions. The data obtained from 269 valid guestionnaires were statistically analyzed through software SPSS. conseguently the following results are obtained:(1)Social support, Professional commitment and the Personality of conscientiousness can negatively predict turnover intention. (2) Social support, the personality of extraversion and conscientiousness can positively predict professional commitment.(3) Professional commitment partially mediates the relationship between social support and turnover intention .(4) Professional commitment fully mediates the relationship between the personality of conscientiousness and turnover intention.