職場負面八卦對退卻行為之影響─以負向情感為中介，樂觀為調節

Abstract

職場八卦行為無處不在，經常出現在人們日常生活當中。本研究以情感事件理論為基礎，探討職場負面八卦對退卻行為之影響，以及負向情感介於職場負面八卦與退卻行為之間的中介效果、樂觀在職場負面八卦與負向情感之調節效果。本研究採取問卷調查法，以便利取樣方式，針對工作年資達六個月的國內全職工作者作為研究對象，進行兩階段且間隔三週的Survey Cake問卷調查，原回收376份問卷，在刪除無效樣本後，最後有效問卷為334份，有效回收率達88%。根據研究結果發現：（1）職場負面八卦與負向情感具有正向顯著關係（2）負向情感與退卻行為具有正向顯著關係（3）負向情感在職場負面八卦與退卻行為間具有顯著的中介效果（4）樂觀在職場負面八卦與負向情感間的調節效果未獲得支持。Workplace gossip is ubiquitous and often occurs in people's daily life. This study is based on the affective events theory, attempts to understand the impact of workplace negative gossip on withdrawal behavior, the mediating effect of negative affect between workplace negative gossip and withdrawal behavior, and the moderating effect of optimism between workplace negative gossip and negative affect. This study used convenience sampling method with questionnaire, and a two-stage survey was administered three weeks apart on full-time workers with six months of working experience. A total of 376 online questionnaires were collected. After excluding invalid samples, we obtained a final sample of 334 valid questionnaires and the valid response rate is 88%. The results showed that (1) negative workplace gossip which related to negative affect was positive; (2) negative affect which related to withdrawal behavior was positive; (3) the relationship between negative workplace gossip and withdrawal behavior was mediated by negative affect (4) optimism did not moderate the relationship between negative workplace gossip and negative affect.