臺灣企業在家工作實務之初探

Abstract

對於臺灣企業來說，遠距工作並不陌生，但在新冠肺炎疫情（COVID-19）的衝擊下，遠距工作模式中的在家工作成為臺灣為防止疫情持續急速蔓延的手段之一。有過疫情期間在家工作的經驗後，讓企業開始重視在家工作的實用性及便利性，甚至有企業開始研議讓員工擁有更彈性的工作方式。因此本研究為探討臺灣企業實施在家工作的實務情形，以半結構訪談法進行質性研究，搜集在台灣不同工作場域及產業，於新冠肺炎疫情（COVID -19）期間有過在家工作經驗，並分別與身為主管身分或非主管身分的的14位工作者作為研究對象，在蒐集臺灣各企業工作者分享自己在家工作經驗後，首先統整出了臺灣企業實施在家工作的實施原因、實施條件及實施情形各有哪些樣態，其次針對臺灣企業實施在家工作時，對於家庭、組織與工作三者之間的關係所產生的改變進行探討，最後提出有關在家工作管理上的建議，提供日後臺灣企業在人力資源實務管理之建議及未來後續研究之參考。Telework is not new to Taiwan companies, but under the impact of the Coronavirus disease Outbreak (COVID-19), working from home has become one of the means of preventing the spread of the epidemic in Taiwan. After the experience of working from home during the epidemic, companies began to emphasize the practicality and convenience of working from home, and some companies even began to explore more flexible work options for their employees. Therefore, in order to investigate the practical situation of implementing work from home in Taiwanese enterprises, this study conducted a qualitative research by using semi-structured interviews to collect 14 workers from different workplaces and industries in Taiwan who had the experience of working at home during the COVID-19 outbreak and had the experience of work from home with supervisors or non-supervisors respectively, and then to gather the experiences of work from home from Taiwanese enterprises. After collecting the work from home experiences shared by the workers in Taiwan enterprises, the study firstly summarized the reasons, conditions, and situations of work from home implementation in Taiwan enterprises, then explored the changes in the relationship among family, organization, and work when work from home was implemented in Taiwan enterprises, and finally put forward some suggestions on work from home management, which can provide suggestions on human resource management in Taiwan enterprises and references for the future research.