生命線志願服務人員工作滿意度之研究

Abstract

本研究旨在探討生命線志願服務人員，於工作中之工作滿意度。 志願工作人員是指任何人士在志願團體內，不接受報酬而貢獻其服務及參與各項社會福利活動的人士。本研究以生命線志願工作人員為對象，採立意抽樣問卷調查法，作實際現况的瞭解。 本研究採用文獻分析與問卷調查、深度訪談、參與觀察及描述性研究方法，為研究主軸。以台灣省、台北市及高雄市23所生命線中之志願服務人員，抽取10%之人數；每所約10—15名生命線之志願服務人員，共350名為問卷對象，回收問卷250份，回收率71.43%；共得 222份有效問卷。 研究獲得之資料以：次數分配、平均數、標準差、獨立樣本t檢定、單因子變異數分析以及皮爾森積差相關等統計方式進行分析。研究所獲得的結論如下： 一、生命線志願服務人員，因服務地區之不同，在工作滿意度上有顯著的差異存在，如「花東地區」與「南部地區」的比較，呈現明顯的不同；「花東地區」較「南部地區」滿意度高。 二、生命線志願服務人員的工作滿意度，不因志工性別、年齡、宗教信仰、職業、經濟狀況、學歷、主修科目、婚姻、服務年資、志工職務經驗、參與其他志願服務工作等變項因素之不同，而有差異存在。 三、生命線志願服務人員，在開始參加志工及現在繼續參加志工的工作動機，與工作滿意度，兩者之間確實存在明顯的正相關因素存在。This study explored the job satisfaction of Lifeline volunteers. Volunteers refer to individuals who participate in non-profit organizations and work without pay to provide better services for the greater community. The present study targeted volunteers working in the Lifeline organization, using questionnaires to better elucidate their working conditions. Analytical and descriptive methods of analysis were employed in the present study. The present sample consisted of 222 volunteers selected from 23 Lifeline centers across Taiwan. At every center, at least 10% of the volunteers (approximately 10-15 per site) were invited to participate in the study. The return rate was 71.43% with 250/350 questionnaires returned. In total, 222 questionnaires provided adequate information for analysis. Descriptive summaries were provided using the frequency distribution, mean, and standard deviation. The main conclusions drawn from the independent-sample t-test, one-way ANOVA, and Pearson’s product-moment correlation analysis are as follows: 1.The job satisfaction of volunteers varied with the geographical locations of their Lifeline centers. For example, there is a significant difference in satisfaction between volunteers in eastern and southern Taiwan. 2.The job satisfaction of lifeline volunteers was not predicted by gender, age, religion, occupation, socio-economic status, education level, area of study in school, marital status, years served as a volunteer, amount of volunteer experience, and participation as a volunteer in other organizations. 3.The job satisfaction of lifeline volunteers showed a significant positive correlation with their motivations in joining the Lifeline center and in continuing to serve as a volunteer.