天然氣導管配管養護工程人員專業職能之研究

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2018

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隨著天然氣事業法及其子法驅動,天然氣管線公安議題日趨重視,且因應公用天然氣事業退休潮所帶來之人力缺口,公用天然氣事業人才培育議題逐漸受到關注,特別是養護工程人員,除為產業未來關鍵人力,其專業職能優劣更直接影響供氣安全,故本研究欲以我國職能基準建置流程為基礎,並經任務分析及職能重組過程,探討天然氣導管配管養護工程人員專業職能。 本研究先藉由文獻探討及與3位專家訪談,建構天然氣導管配管養護工程人員專業職能初稿,並採用焦點團體法邀請9位專家分別進行兩次驗證會議,依其共識修改產出天然氣導管配管養護工程人員專業職能表,界定4項主要職責及8項工作任務;其次由11位專家分別進行4次焦點團體會議,分析任務流程、步驟,及各步驟應具備之知識、技能與須使用之科技/工具,將8項任務流程再拆解為17項子流程;最後將專業職能表及任務分析之知識、技能重組,產出天然氣導管配管養護工程人員專業職能盤點表,共盤點出40項主知識、141項子知識、34項主技能、114項子技能、9項態度與10類科技/工具。本研究結果有助於後續課程規劃與設計,加速專業人力培育,亦可協助公用天然氣事業評估人員職能現況,以從職能落差角度作為企業內訓開設之參考
With the implementation of the Natural Gas Enterprise Act and its corresponding sub laws, natural gas pipeline public safety issues have become more important than ever. In order to cope with the void arising from the retirement boom in recent years, future professional training for natural gas utility personnel has gradually become a main focal point. Especially for maintenance technicians, who represent a key role in the vacuum of staff shortage in the future, their professional competencies directly affects the quality of service safety, and by identifying the requirements for their specific competencies model will help in assessing current maintenance personnel sufficiency. Furthermore, it will give an understanding in regards to training deficiencies and help with professional training for new recruits in the future. Therefore, this research intends to, with reference to occupational competencies standards at a national level, reinforce the professional know-how of natural gas maintenance technicians. The research adopts literature review and invited 3 professional natural gas maintenance technicians to establish the professional skill of natural gas maintenance technicians. In addition, hold the twice Focus Group Session conferences with 9 professional technicians to identified skill list which are 4 responsibilities and 8 tasks of natural gas maintenance technicians. Furthermore, this research invited 11 professional natural gas maintenance technicians to analyze task procedure, knowledges, skills, and technique/tool within 4 times Focus Group Session conferences. In the same time, the professional engineers distinguish 8 task procedures into 17 sub-procedures. Finally, this study classification the skill list of natural gas maintenance technicians which are 40 major knowledge, 141 sub-knowledge, 34 major skill, 114 sub-skill, 9 attitude, 10 technique/tool after analyze professional skill list, task analysis, task know-how, and rearrange skill. By understanding and determining professional competencies model and the various work procedures undertaken by maintenance technicians of the natural gas utility sector, the research hopes to act as a reference guide for future natural gas utility personnel training.

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公用天然氣事業, 天然氣導管配管養護工程人員, 專業職能, natural gas utility, natural gas pipeline, maintenance technicians, professional competencies

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