台積電知識管理與應用

Abstract

台積電能持續創新、流程改善、有效提升良率，其核心競爭力不外乎就是內部優異的管理能力。我的畢業論文以152位製成部門的工程師作為研究對象，以知識管理大師Nonaka提出的SECI模型來評估製成部門的製程知識系統實際運用狀況，研究變數包括:人員、IT支援、組織文化等因素皆納入考量，並比較新竹與台中科學園區的製程部門在使用此系統的差異以及提供改善作法。On the knowledge-based economy, more and more companies increase their flexibility and adaptability in a rapidly changing business environment by focusing on the efficiency of knowledge management activities. Therefore, this study proposes the SEAP model which developed by Shih and Liu to investigate Knowledge Management Strategies, Knowledge Assets, and Knowledge Enablers that are relevant to Knowledge Creation Process and assesses the performance in Taiwan Semiconductor Manufacturing Company (TSMC). The Structural Equation Modeling (SEM) model was adopted by using Partial Least Squares (PLS) and multiple regressions through backward elimination methods, the 147 of valid responses were collected from manufacturing engineers working over one year both in headquarter of Hsinchu and Centeral Taiwan Science Park. Generally, there are three findings as followed: first, Knowledge Management Strategies have significant effects on Knowledge Assets and Knowledge Creation Process. Second, Knowledge Management Strategies have strongly effects on Knowledge Creation Process and Performance. Thirdly, Knowledge Management Strategies have significant impacts on Knowledge Enablers. However, Knowledge Enablers have no effects on Knowledge Creation Process exception for the result in Centeral Taiwan Science Park that emphasizing on IT support. In general, this study proves that Knowledge Assets play the imperative roles to facilitate Knowledge Creation Process and Performance.