The Relationship between Remote Work and Employee Engagement: Supervisor Support as the Mediator

Abstract

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Due to the pandemic factor, remote work has gradually become an emerging working pattern trend in recent years. It becomes an essential topic for more and more enterprises and their employees to learn and adapt to. Whether the remote working pattern is a temporary alternative as a response to the pandemic, or whether it has advantages and potential to replace or combine with the traditional office working pattern is worth further exploring. Therefore, this study aims to research whether remote work influences employee engagement and evaluates whether supervisor support mediates the relationship between remote work and employee engagement as well. The research participants of this study are remote workers in Taiwan, and quantitative research was carried out by convenience sampling method and snowball sampling method. In total, this study received 218 valid questionnaires from remote workers in Taiwan. The data analysis was conducted through IBM SPSS Version 23.0 and Mplus software and was tested in the way of Pearson correlation analysis and hierarchical regression analysis. The results of this study indicated that supervisor support plays a significant mediator role in the relationship between remote work and employee engagement. In terms of remote work, this study provided future research with more implications and suggestions as well. Furthermore, the research findings also have reference value and can make contributions to enterprises in Taiwan to evaluate, design, and manage remote work patterns in the future.