政府部門人事人員角色壓力與幸福感之相關研究

Abstract

本研究旨在探討政府部門人事人員角色壓力與幸福感之關係。利用相關研究法透過問卷調查，針對行政院所屬中央二、三、四級行政機關（構）人事人員為研究對象，共發放313份問卷，回收有效問卷共273份，有效回收率為87.22%。所蒐集資料以積差相關、變異數分析、迴歸分析等方式進行分析與驗證後，獲致下列五項結論：(1)人事人員在「角色衝突」與「量的角色過度負荷」上所感受之壓力相對偏高。(2)人事人員在幸福感的感受屬中上程度。(3)女性、年紀較輕、資淺、無婚姻狀態、擔任非主管職及官等較低之人事人員，其角色壓力的感受程度較大。(4)人事人員教育程度較高、擔任主管職務及官等較高者，其幸福感受較高。(5)人事人員角色壓力與幸福感有負向關聯。

The purpose of this study was to explore the relation between government personnel official’s role stress and well-being. Targeted at personnel officials in levels 2-4 central governments, this study employed the correlational research method and conducted questionnaire survey. A total of 313 questionnaires were sent and 273（or 87.22%）valid ones were returned. The following five conclusions are made as a result of the statistical including product-moment correlation, analysis of variance（ANOVA）, and regression analysis: (1) Personnel officials feel comparatively stressful on role conflict and role character quantitatively overload. (2) Personnel official’s sense of well-being is at the upper level. (3) The personnel official who is unmarried, younger, female, junior, non-supervisor, or lower position has higher working role stress. (4) The personnel official who is highly educated and in supervisior, or higher position has comparatively higher well-being. (5) There is a negative correlation between personnel official’s role stress and well-being.