非營利組織員工知識管理與員工效能之相關研究

Abstract

非營利組織員工知識管理與員工效能之相關研究 研 究 生：陳 昱 成 指導教授：余 鑑 于 俊 傑 中文摘要 本研究主要目的藉由瞭解5家樣本非營利組織員工對知識管理知覺情況，進而探討組織變項、員工背景變項及員工知識管理認知與員工效能間的關係，並分析非營利組織推動員工知識管理歷程及可能遭遇困難，提出具體建議。 為達成上述目的，本研究採用文獻分析法及問卷調查等方法，首先透過理論分析，探討非營利組織員工知識管理與員工效能的學理基礎，藉以了解非營利組織、知識管理、員工效能的意涵、功能、管理、歷程與要素；其次依據文獻探討的結果，參考專家學者所編製問卷修定編擬「非營利組織員工知識管理認知與員工效能之相關研究」調查問卷為研究工具，進行問卷調查，藉以了解目前非營利組織員工知識管理與員工效能之現況，進一步探討彼此間關係及相關程度。 根據文獻探討與問卷調查結果的發現，綜合歸納以下各項結論：(1) 非營利組織成員不同年齡在工作績效、組織承諾、學習與成長有顯著差異。(2) 非營利組織成員不同學歷在知識取得、知識儲存、知識創新有顯著差異。(3)非營利組織成員不同職務在知識取得、知識儲存有顯著差異。(4) 非營利組織成員不同組織規模、組織歷史在知識儲存、工作績效、組織承諾、組織公民行為、學習與成長有顯著差異。(5) 組織變項、員工背景變項、員工知識管理認知變項，對員工效能預測力分析結果，均呈現顯著預測力，以知識取得、知識儲存影響力最大。(6) 知識取得、知識儲存、知識擴散對員工效能有影響力，換言之，提升組織成員對知識取得、知識儲存、知識擴散的正面評價，可以提高其員工效能。本文同時針對相關研究之實施與待深入探究問題提出建議以供後續研究之參考。

關鍵字：非營利組織、知識管理、員工效能

Non-profit organization staff knowledge management with employee effectiveness related research Author: Yu-Chien, Chen Adviser: Chien, Yu Chin-Cheh YU ABSTRACT This research main purpose because of understood that 5 sample Non-profit organization staffs to the knowledge management consciousness situation, then discuss the organization to be variable, the staff background is variable and the staff knowledge management cognition and the employee effectiveness relations, and analyze the Non-profit organization to impel the staff knowledge management course and the possible bitter experience to be difficult, propose the concrete proposal. In order to achieve the above goal, this research uses methods and so on literature analytic method and questionnaire survey, first penetrates the theoretical analysis, discusses the Non-profit organization staff knowledge management with the employee effectiveness scientific theory foundation, so as to understands the Non-profit organization, the knowledge management, the employee effectiveness meaning, the function, the management, the course and the essential factor; Next based on the literature discussion's result, refers to the experts to establish the questionnaire to revise arranges plans “the Non-profit organization staff knowledge management cognition and the staff potency the related research” the questionnaire to study the tool, carries on the questionnaire survey, so as to understood that the present Non-profit organization staff knowledge management present situation of with the employee effectiveness, further discusses each other relations and the relativity. Below according to the literature discussion and the questionnaire survey result's discovery, the synthesis induces each conclusion: (1) Non-profit organization member disparity in age in the work achievements, the organization pledged that the study and the growth have the remarkable difference. (2) Non-profit organization member different school record obtains, the knowledge storage, the knowledge innovation in the knowledge to have the remarkable difference. (3) Non-profit organization member different duty obtains, the knowledge storage in the knowledge to have the remarkable difference. (4) Non-profit organization members organize the scale, the organization history in the knowledge storage, the work achievements, the organization to pledge that to organize the citizen behavior, the study and the growth differently has the remarkable difference. (5) organization is variable, the staff background is variable, the staff knowledge management cognition is variable, to the staff potency forecast strength analysis result, presents the remarkable forecast strength, obtains, the knowledge storage influence by the knowledge to be biggest. (6) knowledge obtains, the knowledge storage, the knowledge proliferation to have the influence to the employee effectiveness, in other words, promotes the organization members to obtain, the knowledge storage, the knowledge proliferation frontage appraisal to the knowledge, may enhance its staff potency. This article simultaneously aims at implementation of the related research with to wait the thorough inquisition question to propose that the suggestion supplies reference of the following research.

Keywords: Non-profit organization, knowledge management, employee effectiveness