不同企業文化推動 ISO 9000 對組織績效影響之研究

Abstract

ISO 9000 系列的基本精神、起源與發展背景、架構、國內目前實施的現況與新版ISO 9000 制定、取得ISO系列認證流程六個部分，其目的在於了解整個制度的精神、歷史、現況與未來發展方向，企業推行ISO 9000系列的實證探討和研究架構的前半部分相呼應，包含廠商推行ISO 系列認證的動機、投入過程與成功的關鍵因素及影響投入過程的相關因子。 企業文化，包含對企業文化的定義、企業文化的類型；希望歸納出企業文化的類型，企業績效涵蓋企業績效的定義、評估、衡量、與和文化之間的關係，目的在於對本研究最終之因變數做一了解、定義與歸納出各種構面的績效指標。 雖然佔有率最高的是標檢局，但其他的驗證單位有急起直追的趨勢。由於企業自行研發之風氣不盛，因此多半排除ISO 9001設計管制的部份，其驗證以選擇ISO 9001為主。在產業別的差異比較上，在獲得標檢局登錄的企業，以外銷比例高的產業為主，由此可知業務之推廣是申請ISO 9000 系列標準的重點。The basic spirit of the ISO 9000 series, the origin and development background, the structure, the current status of the implementation of the country and the new version of ISO 9000, the acquisition of the ISO series of certification process six parts, the purpose is to understand the spirit, history, current situation and future development direction of the entire system The enterprise's implementation of the ISO 9000 series of empirical discussions and the first half of the research structure echoes the motivations of the ISO series certification. Corporate culture, including the definition of corporate culture, the type of corporate culture; hope to summarize the type of corporate culture, corporate performance covers the definition of enterprise performance, evaluation, measurement, and the relationship between culture and culture, the purpose is the ultimate cause of this research Variables are a means of understanding, defining and summarizing the performance indicators of various facets. Taiwanese companies cannot accept this management system regardless of its contempt or contempt, and may come from its own spontaneous needs within the company and from the requirements of customer procurement and manufacturing policies. Although the highest occupancy rate is the Standards Office,. In the comparison of the differences between the industries, It can be seen that the promotion of the business is the focus of applying for the ISO 9000 series of standards.