職場排擠對員工工作態度與行為之影響

Abstract

自2008年開始，職場排擠的議題在學術界掀起高度的關注，屬於職場壓力源的一種，其會對員工及組織造成不良的影響。因此，本研究主要目的在於探討職場排擠對員工工作態度(工作滿意度)與行為(促進性建言行為、退縮行為)的影響，並試圖了解核心自我評價是否會在職場排擠與工作滿意度間產生調節效果。研究對象以臺灣有全職工作的成年人，運用問卷調查法蒐集資料，共計完成291份的有效問卷，並且運用階層迴歸的方式進行假設驗證，從研究結果中得到以下結論：職場排擠對促進性建言行為具有負向影響，對退縮行為具有正向影響，對工作滿意度具有負向影響；職場排擠會透過工作滿意度的中介效果，進而影響員工行為(促進性建言行為、退縮行為)的展現；核心自我評價並未在職場排擠與工作滿意度間具有調節效果。Since 2008, workplace ostracism has raised highly concern in the academic field. It is one of the stressors of the workplace, which will have a bad impact on employees and organizations. Therefore, the aim of this study is to explore the impact of workplace ostracism on employees' work attitude (job satisfaction) and behavior (promotive voice behavior and withdrawal behavior), and try to exploring the relationship between workplace ostracism, job satisfaction and core self-evaluation whether if moderate such relationship. Utilizing the structured questionnaire to survey 291 full-time employees. Hypotheses were analyzed by hierarchical regression. Research results are: (1) workplace ostracism is negatively related to voice behavior. (2) Workplace ostracism is positively related to withdrawal behavior. (3) Workplace ostracism is negatively related to job satisfaction. (4) Job satisfaction is mediated relationships between workplace ostracism and employee behavior (promotive voice behavior and withdrawal behavior). (5) Core self-evaluation is not moderated relationships between workplace ostracism and job satisfaction.