居家照顧服務員服務工作項目之好惡和工作滿意度調查研究-以新北市居家服務機構為例

Abstract

隨著台灣邁入高齡社會，人口老化速度加快，由此衍生出日益增加的照護需求。居家服務員 (居服員) 在這樣的社會背景下，成為不可或缺的重要角色。越來越多的中高齡人士在接受政府的專業培訓及持續教育後，選擇投入這一行業。新北市的居服員人數隨之增加，以滿足擴大的照護需求。政府在推動長期照護政策的同時，也制定了明確的長照給付辦法，根據不同的服務項目設定了相應的服務費用。本研究旨在探討居服員在不同的服務項目中，是否存在因性別、年齡、婚姻狀態、宗教信仰及收入差異所帶來的工作滿意度顯著性差異。這些發現將有助於未來調整支付費用的評估與考量，同時也能為長照機構在居服員的薪資給付與工作福利提供參考，以期提升照護服務的品質。透過這樣的研究，我們可以更深入了解居服員的工作滿意度，並提出具體建議，助力提升我們的長照系統，讓照護工作不僅是一份工作，更是一份使命與責任。

As Taiwan transitions into an aging society, the pace of population aging is accelerating, leading to an ever-increasing demand for care. Home care workers have become an indispensable role in this societal context. More and more middle-aged and older adults are choosing to enter this profession after receiving professional training and continuing education from the government. The number of home care workers in New Taipei City has increased to meet the expanding care needs. While promoting long-term care policies, the government has also established clear long-term care payment methods, setting corresponding service fees for different service items. This study aims to explore whether there are significant differences in job satisfaction among home care workers across various service items due to factors such as gender, age, marital status, religious beliefs, and income differences. These findings will help adjust the assessment and consideration of payment fees in the future and provide references for long-term care institutions in terms of salary payments and work benefits for home care workers, with the goal of enhancing the quality of care services. Through such research, we can gain a deeper understanding of the job satisfaction of home care workers and offer concrete suggestions to improve our long-term care system, making caregiving not just a job but a mission and responsibility.