高齡者旅運需求及其對臺北捷運跨組織運輸整合服務之研究

Abstract

本研究旨在探討搭乘臺北捷運的老人有何運輸需求，以及有那些能與臺北捷運整合之適當運輸組織，以有效服務於老人。研究設計採用建構主義取向的質性研究，並以個別訪談與焦點團體訪談方式蒐集資料，個別訪談隨機抽取各路線6名，焦點團體則向「臺北市老人福利會」及「社團法人臺灣愛鄰社區服務協會」2個團體接洽，共訪談29名65歲以上之老人。 研究結果發現：（1）多數健康的高齡者仍有獨立外出之需求；（2）宣導讓座活動仍需持續執行；（3）老人搭乘捷運的時間多為非尖峰時段；（4）高齡者的搭乘習慣仍以公共汽車為主，捷運為輔；（5）捷運與公車之間的轉乘資訊仍有待加強。 依據研究結果，研擬跨組織老人旅運需求服務的三項建議為（1）指標的語言化；（2）服務的站外化；（3）旅運需求關懷化；並進一步研擬高齡者旅運需求服務之三項評估指標為（1）高齡者自主移動能力的通用設計程度；（2）對老人旅運需求之重視度；（3）跨組織服務的銜接度，藉以整合臺北捷運的服務流程，達到具體回應老人的旅運需求。The purpose of this study is (1) understanding the older adults’ situation of taking Taipei metro service and their transportation demand, (2) to explore the inter-organizational transportation demands and their effective service for older adult. In this study, qualitative data are gathered by 6 persons’ in-depth interview as well as 29 persons of focusing group interviewing from two nonprofit association and community organization of older adults who are over 65 years old. The research conclusions are as following: 1. The majority of healthy older adults are still demand for going out independently. 2. Yield seats to older adults still need to propagate continuously. 3. Older adults taking Taipei metro mostly are off-peak period. 4. The main transportation of older adults’ habit is still by bus, Taipei metro next. 5. The transfer information between Taipei metro and bus should be further strengthened. Based on the above findings, inter-organizational transportation services for older adults are recommended including (1) developing meaningful indicator, (2) the need of station outside service, (3) concerned the need of facilities and equipment in the station for moving safely; besides, three assessment indicators of transportation demand service for older adults as well as further research are also suggested.

Key Words：Older adults, Taipei metro transportation demand, Inter-organizational transportation demand and service