建構以知識管理為基礎的室內裝修實務系統

Abstract

室內裝修業存在已久，歷經的過程中充斥著創意設計、人文、設備、技術、功能、….等等的可變因素，以一個裝修案場而言，從規畫、設計、繪圖到施工完竣、交屋乃至售後服務，枝微末節環環相扣，每一環節都要求品質、效率，因過程的完全性直接影響設計裝修公司之競爭優勢，本研究以專業設計師及工班師傅為對象，作深度訪談，發現問題研究管理機制，導入知識管理歸納研究品質與效率的關聯性，並延伸探討產業界經營管理上的問題，提出經營管理的核心價值，使個人經驗的隱性知識外顯記錄、儲存於資料庫中，使產業作業模式經由分類、記錄、儲存、分享、創新，達到組織系統化、資訊透明化、流程標準化、品質高質化，作有效率提升企業永續發展的基石。

The interior renovation business has existed for a long time. Renovation is full of various elements such as creativity, human culture, equipment, technique, and function design. From planning, designing, and drafting to completion, closing, and service, all steps are firmly connected and highly limited by quality and efficiency because these degree of completeness are related to the competitiveness of every company. In this research, the main interviewees are professional designers and engineers. With deep conversations, this case attempts to discover current issues, to study managing system, to induce and research knowledge management, and to have further discussions about the problems of present management so that the true value of management can be emphasized. Recording the experiences from designers and engineers by categorizing, saving, and sharing helps refine the many standard processes with systematic organization and public information.