從核心能力、人格特質與情境學習理論探討美甲師職涯發展之研究

Abstract

隨著社會繁榮發展與經濟水平提升，人們對「美」的追求，促使美業從業人員需求日益增長，本研究聚焦於美甲產需求，透過深度訪談不同利害關係人，包括美甲師、業界專家、消費者和美甲產品供應商，我們將全面了解美甲師應具備的核心能力，如專業技術、溝通技巧、客戶服務水平、衛生標準和創意能力等方面，並探討對待不同類型客戶時所需特質，如耐心、細心和創造力等。為了提升美甲師的專業能力和個人特質，經由文獻整理和利害關係人的訪談，將設計一套培訓計畫。這套計畫將包括專業技術的培訓課程、模擬練習和專業認證計劃等。此外，我們將採用情境學習方法，通過設計具體的服務情境，幫助美甲師練習和提升溝通技巧，使他們能夠更有效地滿足不同客戶需求，並準確傳達自己的想法和建議。通過這些具體培訓活動，美甲師不僅將提升其專業技術，也將增強處理各種客戶情境的能力。這將促進他們的職業發展，並使他們在美甲行業中更具競爭力。研究目的主要可以歸納為以下三點：(一)確立美甲師應具備的核心能力與人格特質，並提供指導性建議，以滿足行業發展的需求。(二)結合情境理論來做培訓開發，以協助美甲師充分地發揮個人優勢，提升核心能力及培養對應人格特質進而提高專業水準。(三)整合最新的美甲趨勢和技術，提供美甲師職涯發展規劃，為美甲師提供了持續學習和成長方向，從而促進整個美甲產業的發展。美甲師需要不斷地精進核心能力和發揮個人特質，同時接受持續專業培訓，並制定清晰的職涯發展計劃。這樣才能在激烈競爭的美甲行業中脫穎而出，並對整個行業發展做出積極貢獻。這項研究將為美甲師提供寶貴的指導和支持，幫助他們更好地滿足客戶需求，提高整個行業的整體形象和競爭力。With the prosperity and development of society, and the improvement of economic levels, the pursuit of"beauty" has led to a growing demand for professionals in the beauty industry. This study focuses on the demand in the nail industry. Through in-depth interviews with various stakeholders, including nail technicians, industry experts, consumers, and nail product suppliers, we aim to fully understand the core competencies required by nail technicians, such as professional techniques, communication skills, customer service levels, hygiene standards, and creativity. We also explore the qualities needed when dealing with different types of clients, such as patience, attention to detail, and creativity.To enhance the professional abilities and personal qualities of nail technicians, a training program will be designed based on literature review and stakeholder interviews. This program will include training courses on professional techniques, simulated exercises, and professional certification programs. Additionally, we will employ scenario-based learning methods to help nail technicians practice and improve their communication skills by designing specific service scenarios, enabling them to effectively meet the needs of different clients and accurately convey their ideas and suggestions. Through these specific training activities, nail technicians will not only enhance their professional skills but also strengthen their ability to handle various client situations, promoting their career development and competitiveness in the nail industry.The main findings of the study can be summarized as follows:1. Establishing the core competencies and personality traits that nail technicians should possess and providing guiding recommendations to meet the needs of industry development.2. Combining situational theory for training and development, we aim to help nail technicians fully utilize their personal strengths, enhance core competencies, and develop corresponding personality traits, thereby improving their professional standards.3. Integrating the latest nail trends and technologies, providing career development plans for nail technicians, offering continuous learning and growth directions, thus promoting the development of the entire nail industry.Nail technicians need to continuously improve their core competencies, leverage their personal qualities, undergo ongoing professional training, and develop clear career plans in order to stand out in the competitive nail industry and make positive contributions to the industry's development. This research will provide valuable guidance and support for nail technicians, helping them better meet customer needs and improve the overall image and competitiveness of the industry.