Examining the Relationship BetweenWorkstation Personalization and Workplace Attachment in Taiwan

Abstract

隨著近年來員工體驗愈來愈受到重視，有多種因素直接或間接地影響員工的工作體驗，其中之一便是對於實體工作環境的情感。在辦公室工作的員工，其在工作站花費的時間可能超過在家中的時間。工作站個性化是雇主允許員工定制工作站以減少情感耗竭並追求各種心理益處的一種方式。本研究引入了場所依附理論的概念，研究者依據Scannell和Gifford（2010）的「人物、場所與過程」框架設計了問卷問題。除了人口統計項目外，問卷主要涵蓋兩個維度：台灣辦公室員工如何進行工作站個性化及其對工作站的依附程度。有431名在辦公大樓內擁有固定工作站的台灣辦公室員工參與了此次調查並分享了他們的意見。描述性統計、交叉列表及卡方檢定被用來確定台灣辦公室員工如何進行個性化設計並探討群體之間的關係。相關性和回歸分析被用來測試個性化與依附程度之間的關係。結果顯示，工作站裝飾的主要意義是美學目的。此外，男性和女性在工作站個性化上沒有顯著差異。影響個性化的區別因素是接觸視覺刺激的需求，它影響裝飾的種類和感知效果。最後但同樣重要的是，工作站個性化確實與工作場所依附有正相關。Employee experience has been valued more and more recently. Several factors directly or indirectly affect employees’ experiences. One of these is the affection toward the physical work environment. For those employees who work in the office, the time they spend in their workstation may exceed the time they spend at home. Workstation personalization is a way that employers allow employees to customize their workstations to decrease emotional exhaustion and strive for various psychological benefits. In this research, the concept of place attachment theory was introduced. The researcher followed Scannell& Gifford’s (2010) Person, Place, and Process framework to design the survey questions. Besides the demographic items, the survey mainly covers two dimensions: how Taiwanese office employees personalize and their attachment degrees toward their workstations. 431 Taiwanese office employees who have fixed workstations in an office building participated in this survey and shared their opinions. Descriptive, cross-tabulation, and chi-square analyses were adopted to determine how Taiwanese office employees personalize and explore the relationship among groups. The correlation and regression analyses were used to test the relationship between personalization and attachment degrees. Results revealed that the meaning of workstation decorations is mostly for aesthetic purposes. Furthermore, there is no significant difference in workstation personalization between males and females. The distinctive factor that makes personalization different is the requirement to get in touch with visual stimuli. It influences the types of decorations and perceived effects. Last but not least, workstation personalization did have a positive correlation with workplace attachment.