以情感設計觀點探討轉化候診負面情緒之藝術創作

Abstract

本創作者於醫院工作逾十年，深刻體會到患者來到門診就診到返家的過程中，每個環節都有可能面臨到大大小小的壓力。候診區的等候經驗往往決定了整體就醫驗。而患者的負面情緒、擁擠吵雜的環境，也帶給門診工作人員更大的壓力。本研究於文獻探討的過程中，歸納出可能緩解候診焦慮的正面方法有：1、提供大自然的意象。2、轉移患者注意力。3、解除患者對醫療未知的恐懼。加上本創作者曾長期在顯微鏡下觀察呼吸道的各種細胞，細胞的染色以及在顯微鏡下的透光是現實生活中看不到的景象，感受到其帶有奇幻的氛圍。因此本研究將以患者在就醫過程中的多種面向汲取創作靈感，由呼吸道細胞發展出三款角色，發展出一個細胞「逃跑計畫」的故事，呼應出患者及工作人員在候診區種種負面情緒，以及對各種自由的渴望。最後並將對此創作發展及展演過程，討論對轉化候診負面情緒的視覺藝術表現，以及身為醫療從業人員作為創作者之可能觀點，期待能以藝術為醫療環境增添溫暖。When facing undetermined physical illness, waiting in the waiting room could be stressful. It is true that the patient experience is mostly influenced by time spending in the waiting room. Patients’ negative feelings, together with crowded and noisy environment, also made negative impact to employee. Providing natural images, shifting attention, dealing with the fear of unknown, may be the solutions for waiting anxiety. Additionally, inspired by the microscopic images of human respiratory specimen, I created an illustrative artwork “Escape Project”, a runaway story of three respiratory cells, to reflect the feelings while waiting or working in the waiting room. After showcasing, we discussed the communication function of these art work from the perspectives of observer, and how health care workers, as an art creator, could provide his/her point of view. All these efforts were expected to provide a warmer health-care environment by the means of art creation.