台灣企業知識長所需能力之研究

Abstract

中文摘要 本研究旨在探討知識長在企業內整體知識管理過程中，所擔負的工作，及其所需能力內涵為何。為達研究目的，採質化多重個案研究法進行。本研究首先探討國內外知識管理以及知識長相關文獻，以作為建構訪談大綱之基礎，隨後以六個導入知識管理的公司為對象，透過訪談企業內知識管理過程中統籌運作之指揮者，或帶領企業實際推行知識管理工作之實行者，進行資料蒐集，並整理成逐字稿進行分析。經由上述之研究歷程，獲得之研究結果如下： 一、 導入知識管理準備階段 知識長須擁有領導與管理的能力，以及規劃策略方案的能力，其工作主要為掌握管理潮流、整合組織內外資源，以規劃組織KM方案，並且帶領成員進行KM的工作等。 二、 知識創造與儲存階段 知識長須擁有整合組織核心知識的能力，其工作包含規範組織核心知識、建立知識儲存分類法則，以及建立知識審核流程。再者，知識長必須能選擇一套適合組織進行知識管理的系統平台，其中除了考量適用性外，也必須配合組織的系統政策、使用者需求等因素，使KM的硬體面與內容面能互相契合。 三、 知識分享與創新階段 知識長須擁有促進知識分享與創新的能力，其工作包含制訂許多能促進組織成員分享知識與進行知識創新的機制。 四、 知識應用與評估階段 知識長必須了解各種評鑑的方法，找出適合組織的量化或質化指標，針對組織知識管理的結果進行評鑑。 五、 知識管理整體過程中 知識長必須擁有知識概念宣導、提倡的能力，其工作包含對組織內及組織外的溝通，以及提供教育訓練等。另一項問題解決能力，即是能思索各問題有效解決方案，以促使知識管理的推展能順利進行。A study of competencies of the chief knowledge officer in Taiwan Author：Jing-Yi Hsu Advisr：Jian Yu ABSTRACT This study was aimed to explore the duties of chief knowledge officer (CKO) in Taiwan, and further to identify the competencies needed for the job. In order to accomplish the purposes, the multiple case studies were employed. Through the literatures review of KM, questions of the interview were formed. Then, six companies with knowledge management were examined. By interviewing the KM leader, the information was collected and transcribed from the tapes for further analysis. The main findings of the study are as follows: 一、 Knowledge Preparation stage The competencies of the chief knowledge officer include two capabilities and four major duties. The two capabilities are “leadership and management”, “planning strategic programs”. The four duties are “collecting information and learning the emerging management isues”, “integrating the firm’s internal/external information”, “planning KM activities”, and “leading team members to the implementation of KM”. 二、 Knowledge creation and storage stage CKO must have the abilities of integrating organizational core knowledge and selecting appropriate KM system. The duties are “identifying organizational core knowledge”, and “establishing the storage and classification of knowledge”. By cooperating organizational IT strategy and meeting user’s needs, CKO must select KM system and integrate hardware and contents. 三、 Knowledge sharing and innovation stage CKO must own the competency of promoting knowledge sharing and innovation. The corresponding duty is “setting up the function of knowledge sharing and innovation”. 四、 Knowledge application and assessment stage CKO must understand all kinds of method and establish a suitable index to assess the result of KM. 五、 Through all process of KM CKO must own the competency of advertising and promoting the concept of KM. The duties are “good communicating with internal/external organization”, and “providing necessary training and education”. The other competency is “problem-solving ability”. CKO must provide several problem-solving programs to carry out KM efficiently.