公立大學人事人員對行政部門組織學習推動問題與對策看法之研究
Abstract
本研究旨在了解公立大學行政部門組織學習推動問題及解決對策。本研究經由文獻分析完成「公立大學行政部門組織學習推動情形之調查問卷」的編製，以52所公立大學辦理學習業務業務之人事主管或人員為調查對象，共回收有效問卷52份，總回收率100%。問卷分析後，再對五名人事主任進行訪談，最後獲得下列結論：（1）整體而言，公立大學行政部門組織學習的推動情形相當一致；（2）「組織規範」構面，有依據績效訂定訓練進修計畫、支持創新自我管理的規範和視學習為工作的一部分等推動不佳的問題；（3）「結構與程序」構面，有簡化手續流程推動不佳的問題；（4）「團隊合作」構面，有建立跨單位的工作團隊、同仁皆能坦誠溝通、部門間協調順暢和能坦承自己的錯誤等推動不佳的問題；（5）「組織規範」構面，校長的重視及支持、工作需求與學習結合、以資訊科技掌握績效、鼓勵參與建議和結合人力管理制度與學習等策略可解決推動問題；（6）在「結構與程序」構面，加強分層負責及授權、建立以顧客為導向的觀念和運用資訊科技簡化工作流程等策略可解決推動問題；（7）在「團隊合作」構面，建立組織目標與願景引導團隊合作、建立溝通平台整合人力與資源、主管真誠態度以創造信賴環境和型塑創新冒險的組織文化等策略可解決推動問題。
The purpose of this study is aimed to reveal difficulties in promoting organization learning among administration staff at public univerisites and to explore solutions. Through literature review, a questionnaire was designed to find out about organization learning among public university administration staff. Fifty-two copies of the quesitonaire were distributed to the persons in charge of learning promotion in the human resources office at 52 public universities. All of them were collected, rendered valid and then analyzed. Follow-up interviews were given to five of the subjects who filled out the questionnaire. The results of the questionnaire and interviews have led to the following findings: (1) Promotion of organization traning at the school administration is quite consistent among public universities;( 2) In terms of organization regulations, difficulties have been identified in making performance-based learning plans, supporting innovative self-regulation, and convincing staff that learning is a job requirement; (3) In terms of structure and procedure, there were difficulties in simplifying procedures; (4) In terms of teamwork, cross-division staff admitted to failure in effective communication, coordination and confession of one’s mistakes; (5) As for the difficulty in organization regulations, it is believed that problems can be solved with the president’s support, improved applicability of learning to work responsibilities, technological advances in tracking performance, incentives for participation and improvement in HR management system.;( 6) As for structure and procedure, problems are expected to be solved by menas of effective division of labor and empowerment, promotion of customer-oriented concepts, application of IT to procedure simplification; 7)To improve teamwork, the following must be achieved. Goals and vision of the university must be communicated to the staff. A platform must be built for communication to integrate human resources. The heads of different offices must be sincere to win staff’s trust and create an adventurous organization culture.
The purpose of this study is aimed to reveal difficulties in promoting organization learning among administration staff at public univerisites and to explore solutions. Through literature review, a questionnaire was designed to find out about organization learning among public university administration staff. Fifty-two copies of the quesitonaire were distributed to the persons in charge of learning promotion in the human resources office at 52 public universities. All of them were collected, rendered valid and then analyzed. Follow-up interviews were given to five of the subjects who filled out the questionnaire. The results of the questionnaire and interviews have led to the following findings: (1) Promotion of organization traning at the school administration is quite consistent among public universities;( 2) In terms of organization regulations, difficulties have been identified in making performance-based learning plans, supporting innovative self-regulation, and convincing staff that learning is a job requirement; (3) In terms of structure and procedure, there were difficulties in simplifying procedures; (4) In terms of teamwork, cross-division staff admitted to failure in effective communication, coordination and confession of one’s mistakes; (5) As for the difficulty in organization regulations, it is believed that problems can be solved with the president’s support, improved applicability of learning to work responsibilities, technological advances in tracking performance, incentives for participation and improvement in HR management system.;( 6) As for structure and procedure, problems are expected to be solved by menas of effective division of labor and empowerment, promotion of customer-oriented concepts, application of IT to procedure simplification; 7)To improve teamwork, the following must be achieved. Goals and vision of the university must be communicated to the staff. A platform must be built for communication to integrate human resources. The heads of different offices must be sincere to win staff’s trust and create an adventurous organization culture.
Description
Keywords
公立大學行政部門, 組織學習, 學習型組織, 知識管理