公務人員訓練運用設計思考教學活動之行動研究

Abstract

本研究旨在探討運用「設計思考」教學活動於公務人員訓練，能否有助於受訓人員從使用者角度分析問題，並加以應用於未來實務工作。本研究採行動研究模式，透過受訓人員參加「設計思考工作坊」，以問題解決為導向，引導其洞察使用者的真實需求。藉由實施二次設計思考工作坊的行動研究循環，進行行動監測與自我評鑑，讓研究者得以修正教學活動，並評估訓練成效。 本研究資料以多元質性方式蒐集並輔以量化資料，透過研究者三角檢定分析，以評估訓練成效。本研究發現「設計思考」之教學活動中，著重「探究」和「解讀問題」，有助於受訓人員從使用者角度分析問題。其次，受訓人員應具開放心態，內化「設計思考」的心智模式，以應用於未來實務工作。最後，活動引導者應動態修正教學活動內容並適時給予適量資訊，協助受訓人員完成各個階段任務，以確保達成預期訓練成效。This research mainly focuses on discussing whether the trainees can analyze the problems by assuming the users’ authentic requirements but also apply ideas in the future by applying the teaching activity of design thinking in civil service training. The purpose of this program is to lead the trainees pierce the uses’ requirements through the attendance of design thinking workshop with problem-based concept. Through put the cycle of action research into practice in the two workshops, we can do action monitoring and self –evaluation, and it makes the researchers have chances to modify the teaching activities and evaluate the efficiency of the training. The data of this research are collected in the way of multiple qualitative research and the quantitative data are also consulted. The researchers consolidate these data and then determine the efficiency by using triangulation. This research shows three important conclusions. First, the empathy and how to define the problems are the emphases in the teaching activities of design thinking. These two emphases can help the trainees analyze the problems by standing on the uses’ side. Second, the trainees also need to be open-minded and internalize the mental model of design thinking and put it into practice in the future. Third, the guides of those activities should modify the content of the teaching activities and offer proper information in time to help the trainees to finish missions of each status and make sure to achieve the presumption.