人際衝突對員工創造力之影響─以心理安全氣候為調節變項:以臺灣、阿根廷為例

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2020

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  本研究以偏最小平方法(Partial least squares, PLS)探討臺灣與阿根廷的人際衝突(任務衝突、關係衝突)對於員工創造力的影響,提出以心理安全氣候作為調節變項的研究架構,並檢驗兩國在各個變項間是否有顯著差異。透過電子問卷分別調查臺灣與阿根廷製造業員工,臺灣製造業回收157份有效問卷;阿根廷製造業回收185份有效問卷,研究結果如下:以臺灣製造產業為例,任務衝突對員工創造力有正向影響,關係衝突對員工創造力沒有直接影響,心理安全氣候對人際衝突與員工創造力之間的關係沒有調節效果。以阿根廷製造產業為例,任務衝突對員工創造力有正向影響,關係衝突對員工創造力沒有直接影響,心理安全氣候對人際衝突與員工創造力之間的關係沒有調節效果。   本研究為臺灣製造業管理者以及有考慮前往南美洲發展者帶來一些建議:任務衝突可以幫助員工創造力的產生;阿根廷員工比較不會避諱表達自己的情緒,會比臺灣員工更容易出現關係衝突;阿根廷員工在心理安全氣候的感受上比臺灣員工的程度低,所以阿根廷員工會比臺灣員工更注意和避免對自己工作有不利影響的行為。
This study used Partial least squares (PLS) approach to explore the impact of interpersonal conflicts (Task conflicts and relationship conflicts) between Taiwan and Argentina on employee creativity. It proposed a research framework that used psychological safety climate as a moderator, and tested whether there were differences between the various variables. Through electronic questionnaires to survey manufacturing employees in Taiwan and Argentina respectively, 157 valid questionnaires were returned from Taiwanese companies and 185 valid questionnaires were returned from Argentine companies. The research results showed that: In Taiwanese manufacturing company, the task conflicts had a positive impact on employee creativity but the relationship conflicts had no direct impact on employee creativity, and the psychological safety climate had no moderating effect on the relationship between interpersonal conflicts and employee creativity. The same result found on manufacturing industry in Argentina. This study brought some suggestions for Taiwan’s manufacturing managers and developers who were considering going to Argentina: Task conflicts could help employees to be creative; Argentine employees had more courage to express their emotions, and were more likely to had relationships conflicts than Taiwanese employees. In addition, Argentine employees had a lower level of psychological safety climate than Taiwanese employees, which meant that Argentine employees would pay more attention to and avoided behaviors that adversely affect their work than Taiwanese employees.

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任務衝突, 關係衝突, 員工創造力, 心理安全氣候, Task conflict, Relationship conflict, Employee creativity, Psychological safety climate

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