勉強出勤與情緒耗竭之關聯性研究—情緒勞動之調節效果

Abstract

本研究目的為探討員工勉強出勤與情緒耗竭之間的關聯性，表層演出以及深層演出的調節效果。本研究以台灣在職工作者為研究對象，透過問卷調查法，以便利抽樣方式蒐集資料，本研究共放512份問卷，回收415份有效問卷。研究結果顯示，勉強出與情緒耗竭之間有正向關聯；表層演出在勉強出勤與情緒耗竭之間有強化其正向關係的調節效果；深層演出在勉強出勤與情緒耗竭之間沒有強化其正向關係的調節效果。最後，針對研究結果進行討論，分別提出管理實務與未來研究建議。

The purpose of this study was to investigate the relationship between presenteeism and emotional exhaustion, and the moderating mechanisms of surface acting and deep acting. Taking Taiwanese working workers as the research object, through the questionnaire survey method, the data was collected by convenience sampling. A total of 512 questionnaires were distributed in this study, and 415 valid questionnaires were recovered. The results show that there is a positive relationship between presenteeism and emotional exhaustion; surface acting has a moderating effect of strengthening the positive relationship between presenteeism and emotional exhaustion; deep acting has no moderating effect of strengthening the positive relationship between presenteeism and emotional exhaustion. Finally, the research results are discussed, and management practice and future research suggestions are put forward respectively.