焦點解決短期諮商訓練對提升電話志工諮商自我效能與學習效果之研究
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2014
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本研究旨在探討焦點解決短期諮商訓練對電話志工諮商自我效能提升效果。以台北市生命線協會電話志工為研究對象，邀請目前仍有在服務且願意持續擔任志工者，並全程參與「SFBC訓練課程」。本研究採前、後測實驗設計，正式研究時共邀請29位志工為參與者，隨機分為實驗組與控制組，實驗組14位，控制組15位。實驗組成員參與SFBC訓練課程共三天，24小時，而控制組則不接受任何介入。
本研究之兩組成員在SFBC訓練課程開始前、結束後及結束後一個月，填寫「諮商自我效能量表」與「SFBC學習評量表」，所得資料以SPSS 統計軟體進行無母數統計之曼-惠尼U檢定（Mann-Whitney U test）。實驗組成員另於課程結束後與結束後一個月填寫關於諮商自我效能的「課程回饋表」，並針對課程回饋表的結果進行質性分析。
本研究的主要發現分述如下：
一、在SFBC訓練課程實施之後，實驗組與控制組電話志工在諮商自我效能量表之「諮商自我效能」得分之前後測進步分數差異達顯著水準，且在追蹤效果上亦達顯著差異。
二、在SFBC訓練課程實施之後，實驗組與控制組電話志工在SFBC學習評量表之「SFBC學習效果」得分之前後測進步分數差異達顯著水準，且在追蹤效果上亦達顯著差異。
三、在SFBC訓練課程實施後，根據課程回饋表歸納出電話志工自覺SFBC訓練課程幫助提升諮商自我效能之內容包含以下四類：「SFBC技巧」、「SFBC的會談架構」、「SFBC基本信念與態度」及「SFBC增進電話志工的信心與穩定度」。
最後，研究者根據研究結果提出建議，以供電話志工諮商實務工作者及未來研究者之參考。
This study aimed to investigate the effects of solution-focused brief counseling training on improving the counseling self-efficacy among crisis hotline volunteers. Pre-test post-test experimental design was adopted. Participants of the current study were active volunteers from the Taipei Lifeline Association. Those who were willing to continue their hotline services were invited to participate in a full course of SFBC training program. Twenty nine volunteers, who were recruited in the formal study, were randomly assigned to the treatment group and the control groups. The study included fourteen people in the experimental group, and fifteen in the control group. Only the treatment group received a three-day (24 hours in total) training program on SFBC. The Counseling Self-efficacy Scale and the SFBC Evaluation Scale were distributed before, after, and one month after the SFBC training program. All participants were required to complete the pretest, post-test and follow-up tests. Data were analyzed using SPSS and Mann-Whitney U test. Participants from the experimental group were invited to fill up another evaluation sheet on how their counseling self-efficacy was influenced by the SFBC training program they received. Qualitative analysis was used to analyze verbal data from the evaluation sheet. The main findings of the current study include: 1.Regarding the Counseling Self-efficacy Scale, significant differences were found between the treatment group and the control group on change scores between the post-test and the pretest, as well as between the follow-up test and the pretest. 2.Regarding the SFBC Evaluation Scale, significant differences were found between the treatment group and the control group on change scores between the post-test and the pretest, as well as between the follow-up test and the pretest. 3.Four program features that contributed to volunteers’ counseling self-efficacy enhancement were found: “SFBC skills”, “SFBC interview framework”, “basic beliefs and attitudes for SFBC human service providers”, and “SFBC training as a booster for hotline volunteers’ confidence and performance stability in services”. Based on the research results, suggestions were provided to hotline volunteers, counseling practitioners, and researchers for further studies in relevant fields.
This study aimed to investigate the effects of solution-focused brief counseling training on improving the counseling self-efficacy among crisis hotline volunteers. Pre-test post-test experimental design was adopted. Participants of the current study were active volunteers from the Taipei Lifeline Association. Those who were willing to continue their hotline services were invited to participate in a full course of SFBC training program. Twenty nine volunteers, who were recruited in the formal study, were randomly assigned to the treatment group and the control groups. The study included fourteen people in the experimental group, and fifteen in the control group. Only the treatment group received a three-day (24 hours in total) training program on SFBC. The Counseling Self-efficacy Scale and the SFBC Evaluation Scale were distributed before, after, and one month after the SFBC training program. All participants were required to complete the pretest, post-test and follow-up tests. Data were analyzed using SPSS and Mann-Whitney U test. Participants from the experimental group were invited to fill up another evaluation sheet on how their counseling self-efficacy was influenced by the SFBC training program they received. Qualitative analysis was used to analyze verbal data from the evaluation sheet. The main findings of the current study include: 1.Regarding the Counseling Self-efficacy Scale, significant differences were found between the treatment group and the control group on change scores between the post-test and the pretest, as well as between the follow-up test and the pretest. 2.Regarding the SFBC Evaluation Scale, significant differences were found between the treatment group and the control group on change scores between the post-test and the pretest, as well as between the follow-up test and the pretest. 3.Four program features that contributed to volunteers’ counseling self-efficacy enhancement were found: “SFBC skills”, “SFBC interview framework”, “basic beliefs and attitudes for SFBC human service providers”, and “SFBC training as a booster for hotline volunteers’ confidence and performance stability in services”. Based on the research results, suggestions were provided to hotline volunteers, counseling practitioners, and researchers for further studies in relevant fields.
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SFBC學習效果, 焦點解決短期諮商訓練課程, 電話志工, 諮商自我效能, SFBC learning effectiveness, solution-focused brief counseling training program, crisis hotline volunteer, counseling self-efficacy