臺灣公股銀行員之工作壓力及其因應策略

Abstract

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Owning to economic depression and circumstances changes, job stress has become a common problem in modern society. A number of reasons contributed to job stress, such as, long working hours, poor social relationships, and poor working environment, etc. The side effect of employees’ job stress cannot be ignored, for it may affect the health of workers. Though public banks employees perceived job stress owing to several reasons. Taiwan public banks have been facing tremendous changes in the recent years, which caused a high level of job stress among their employees. Lots of research topics have been studied in job stress; however, few studies focus on public bank employees’ job stress experiences. Thus, The aim of this study was to explore the job stress experiences of Taiwan public bank employees and the strategies they utilized to cope with. It examined the causes of job stress the public bank employees perceived, the influences of the job stress, and the coping strategies they conducted to relieve the job stress. This study adopted mixed method approach. In-depth interview and survey questionnaire were the techniques for collecting the data. All the participants came from two 100% state-owned public banks in Taiwan, the Bank of Taiwan, and the Land Bank of Taiwan, respectively. The research participants had at least three-year work experiences in public banks. Member checks and triangulation techniques were applied to strengthen the credibility of the study. The main findings were presented based on interview and questionnaire results. Ten job stressors were grouped into six categories; they were market, work nature, career development, family, leadership style, and personal job stressors. Impacts of job stress were discussed from physical health, and psychological health aspects. And, four most widely used coping strategies were self-psychological adjustment, speaking out, exercise, and accumulated time. Finally, this study also provided implications for job stress management of Taiwan public banks.