要一起嗎？抽菸期間主管與部屬互動研究

Abstract

許多人將抽菸視為一個不好的生活習慣，但在勞力付出型的產業中，抽菸仍然是工作場所常見的習慣，餐飲業也是其中一個。當部屬跟主管都有抽菸習慣的時候，他們就會在休息的抽菸場所當中巧遇並進行聊天互動，部屬會去觀察主管目前的角色去作出適當的反應。本研究採用半結構式訪談法進行質性研究，深入研究部屬跟主管在這段抽菸時間的聊天互動，統整16位與主管有抽菸經驗的部屬，並歸納出兩點：一種是主管進入到抽菸場所不會進行角色轉換，聊天的話題跟工作相關，幫助部屬更加了解主管的做事方式、公司狀態跟政策執行；另一種是主管進入到抽菸場所進行角色轉換，聊天的話題為主管自省、工作經驗分享以及生活趣事三種，幫助部屬熟悉主管的脾氣、增進主管跟部屬之間的關係、部屬更加願意為工作付出、以及部屬可以學習工作上的小訣竅和部屬個人的職涯發展。最後針對研究結果進行討論，並提出實務意涵以及未來研究方向。Many people regard smoking as a bad habit. However, in labor-intensive industries, smoking is not uncommon phenomenon in the workplace. The catering industry is one of them. When both subordinates and supervisors smoke, they would be highly likely to meet and interact in the smoking area during breaks. The subordinates will observe the supervisor's role and make appropriate responses. This research was qualitative research and used a semi-structured interview method. I analyzed the chat and interaction between subordinates and supervisors during the smoking time. Collected 16 subordinates who have smoking experience with their supervisors. The results are twofold. On the one hand, the supervisor may enter a smoking place with their work roles. In this case, most of the chat topics are related to work, which can help subordinates to better understand the supervisor's way of doing things, the current state of the company, and the implementation of policies; on the other hand, the supervisor may enter the smoking place with their nonwork roles. The chat topics are the supervisor's self-reflection, work experience sharing, and life anecdotes. These topics can help subordinates to familiarize themselves with the supervisor's temper, improve the relationship between the supervisor and the subordinate, the subordinate is more willing to dedicate to the work, and the subordinate can learn the skills of work, and help career development of subordinate individuals. Finally, the research results are discussed, and practical implications and future research directions are proposed.