轉換型領導、激勵語言對溝通滿足及工作熱情之影響

Abstract

熱情是驅使員工投入工作很重要的因素之一，每天24小時，工作佔去三分之一以上的時間，工作中若喪失活力與熱情，那生活必定不開心。近年歷經全球金融風暴以及現在的歐債危機，不少企業為精簡人力成本，往往將員工一人當多人用，企業不斷因應外部環境變遷，進行組織變革，在變革的過程中，管理者若沒有進行有效溝通，組織成員的向心力必然受其影響，進而也會影響到工作上的效能。因此，本研究之目的在探討電子業員工對於主管的轉換型領導及激勵語言對於本身溝通滿足及工作熱情之影響。本研究採用文獻分析法及問卷調查法，經由資料分析後，得到以下結論：（1）轉換型領導對於溝通滿足具有正向且顯著影響。（2）轉換型領導對於工作熱情具有正向且顯著影響。（3）激勵語言對於溝通滿足具有正向且顯著影響。（4）激勵語言對於工作熱情具有正向且顯著影響。（5）溝通滿足對於工作熱情具有正向且顯著影響。（6）溝通滿足對於轉換型領導及工作熱情具有部份中介效果。（7）溝通滿足對於激勵語言及工作熱情具有完全中介效果。研究成果希望藉此提供欲提升員工活力、奉獻、專注熱情的組織更深入的瞭解，藉由強化主管轉換型領導、激勵語言以及提供順暢的溝通管道，進而提升員工的工作熱情。Passion that drives employees to work a very important factor, 24 hours a day, work takes up more than a third of the time, the loss of work if the vitality and enthusiasm, that life must be unhappy. In recent years, after the global financial crisis and now the European debt crisis, many enterprises to streamline labor costs, the employee is often more than one person to use, the enterprise constantly in response to changes in the external environment, organizational change, in the process of change, managers without effective communication, organizational members of the centripetal force will inevitably be affected, and thus also affect work performance. Therefore, this study aimed to investigate the electronics industry employees for manager transformational leadership and motivate language to communicate for themselves the impact of satisfaction and enthusiasm for work. In this study, document analysis and questionnaire, through data analysis, the following conclusions: (1) Transformational leadership for communication satisfaction has a positive and significant impact. (2) Transformational leadership for work passion has a positive and significant impact. (3) Motivate language for communication satisfaction has a positive and significant impact. (4) Motivate language for work passion has a positive and significant impact. (5) Communication satisfaction for work passion has a positive and significant impact.(6) Communication satisfaction for transformational leadership and work passion has partial mediating effect. (7) Communication satisfaction for motivate language and work passion has fully mediated effect. Research hopes to provide who wished to raise employee’s vitality, dedication, enthusiasm focused organization a better understanding, by strengthening transformational leadership, motivate language and to provide smooth communication channels, and thus enhance the enthusiasm of the staff.