結合資訊系統成功模式與科技接受模式探討資訊系統使用行為─以臺北益教網為例

Abstract

現在處於知識經濟社會中，對教育組織來說，知識已經成為提升學校競爭力的重要關鍵因素，而臺北益教網成立目標即為整合散置在臺北市教育領域的知識和人力資源，並提供教師知識交流的帄台。本研究為了瞭解教師對臺北益教網科技使用行為模式，以臺北市國中小教師且曾經使用過臺北益教網為研究樣本，根據資訊系統成功模式與科技接受模式為理論基礎，編制臺北益教網科技接受行為問卷，進行問卷調查研究法，所獲得有效樣本為224筆。依據回收樣本資料，透過統計量化分析處理，本研究發現如下： 1.教師在不同「學制」、「年資」、「公私立別」、「每天上網時數」皆無顯著差異，以及不同性別在資訊品質構面上亦無顯著差異。 2.臺北市國中小學教師對臺北益教網科技接受行為模式之驗證：(1)資訊品質與系統品質對知覺易用性有顯著正影響；(2)資訊品質、系統品質與知覺易用性對知覺有用性有顯著正影響；(3)知覺易用性與知覺有用性對使用態度有顯著正影響；(4)資訊品質與系統品質對使用滿意度有顯著正影響；(5)使用態度與使用滿意度對使用意圖有顯著正影響。 本研究之研究結果與結論，可提供教育行政單位與學校行政單位做參考，期盼瞭解教師對資訊系統接受行為模式，以提高資訊系統的成功。

From the perspective of education organization, the key factor for schools to enhance their competence depends on “knowledge” in the economy-based society. The object of Taipei Easy Teaching Web was engaged in establish a platform for educators to communicate and to integrate educational related knowledge and human resource within the Taipei City. The purpose of this study was trying to understand the behavior pattern of those who use Taipei Easy Teaching Web as teachers. The teacher has been taught in the elementary school or junior high school in Taipei City had been chosen as participants in this research. A questionnaire was developed based on theories such as Informational System Success Model (ISSM) and Technology Acceptance Model (TAM). The survey was conducted by paper-and-pencil questionnaire. A total of 224 valid samples were returned. The survey data were then put into statistical analyzes process. The research findings as: 1. The comparison of different groups of demographic variables such as gender, school system, seniority, teaching in public or private school, the time on internet daily etc. did not reach significant level. 2. The verification result of users to Technology Acceptance Model of Taipei Easy iv Teaching Web: (1) “Information Quality” and “System Quality” was significant related to “Perceived Ease of Use” positively. (2) “Information Quality”, “System Quality” and “Perceived Ease of Use” was significant related to “Perceived of Usefulness” positively. (3) “Perceived Ease of Use” and “Perceived of Usefulness” was significant related to “Attitude Toward Using” positively. (4) “Information Quality” and “System Quality” was significant related to “Use Satisfaction” positively. (5) “Attitude Toward Using” and “Use Satisfaction” was significant related to “Intention of Use” positively. The conclusions and suggestions were summarized according to research findings. Butter understanding of user’s behavior pattern by technology acceptance model could contribute to raise the success of the information system (Taipei Easy Teaching Web), providing references to educational organizations and school administration as reference.