使用者抗拒因素對開放式課程使用影響之研究

Abstract

隨著資訊科技不斷的創新，網路應用於教育越趨成熟，開放式課程藉由網路的傳輸與應用，讓學校的知識從單向的傳遞，變成全民享有學習的知識分享。然而，資訊科技的引進，對數位學習來說，台灣的開放式課程鮮少人去使用與學習，有可能是「人」對此所產生的抗拒行為。 本研究以計劃行為理論為基礎，將其引進到數位學習開放式課程領域，研究使用者抗拒行為的心理認知模式，並透過網路問卷調查法對使用者進行施測，總計回收267份有效問卷進行統計分析，瞭解使用者對使用的外生變數與內在心理變數的抗拒行為，以及內在心理變數與依變項的抗拒行為意圖之間，是否有相關的影響關係。 研究結果發現，在外在變數相關性方面：「期望與需求」對「抗拒行為的態度」、「工作任務相依賴」對「抗拒行為的主觀規範」以及「學習」對「抗拒行為的控制認知」皆有相關顯著性的關係。在依變數影響關係方面：「抗拒行為的態度」、「抗拒行為的主觀規範」以及「抗拒行為的控制認知」皆與「抗拒行為的意圖」有正向的影響關係。 綜合研究結果可知，外在變數是透過內在心理變數間接影響抗拒行為的意圖。因此本研究建議，後續相關研究者可針對更多的外在變數對抗拒行為的意圖進行探討，同時加強使用者的實際使用行為，讓學習者在使用上擁有更多的知識分享與學習上的受惠。Along with the information science and technology unceasing innovation and the breakthrough in recent years, the Internet applied in the education more hastens maturely. However, under the situation of E-learning, the introductions of information technology, OpenCourseWare, bring the negative influence to students: resistance behavior. Human beings will have the resistance behavior appearance. That is the reason why open source curriculum has few person used to study. The analysis applied behavior theory as a foundation, and introduces it to several studies the OpenCourseWare domain to study verifies such as psychological cognition pattern. By using network questionnaire survey procedure and the secondary data analytic method, the grand total recycles 267 effective questionnaires to carry on the statistical analysis. According to the questionnaires, researcher can go a step further to understand the resistance behavior of users of open style curriculum and the users’ psychological variables. The findings discovered that in external variable relevant aspect: the expectation and the demand, and the work depending, toward the user resistance behavior, and the study toward resistance behavior's control cognition, has the relational existence which is related. The use resistance behavior's manner, and the use resistance behavior subjective standard, and to have is reverse the relational existence, and the use resistance behavior's intention which has the forward influence relations. The synthetic study results show that the external variable penetrates the intrinsic psychological variable indirect influence to user's resistance behavior intention. Consequently, this research suggested that the future study may aim at more external variables of resist the behavior, and enhance the actual use of user behavior.