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Customer-Trusted Based R&D Strategies for In-Vehicle Computer Design
Modified Delphi Method
Quality Function Deployment (QFD)
Failure Mode Effect Analysis (FMEA)
Multiple-Criteria Decision Making (MCDM)
In recent years, with the advent of the post-PC era, PC has gradually being transformed from personal use into a dedicated machine which is widely used in various fields. Industrial computer applications require more protective measures, focusing on conditions, demanding stability in harsh environments. For example: cash registers, ATM, public information stations(KIOSK), automotive production line control, etc. The era of automation has become the inevitable trend of the 21st century. On the other hand, the prevalence of the Internet brings new applications and markets. Therefore, the industrial computer industry is facing immense market potential. For this reason, business must satisfy the needs of customer trust for their research and development of the highest guiding principles, and then continue to innovate in their products and services in order to maintain its competitive advantage. However, innovative research& development is often a time-consuming and time-consuming work with a high degree of uncertainty. How to identify R&D early and achieve customer trust is an important research topic. This study is based on customer needs as foundation, explores the early stage of product development and transforming customer needs into product specifications. Therefore, change the transmission interface to U.2 or M.2 is the best strategy for improving customer trust of the product. That can help the R&D to theright direction for product development to meet the customer needs and enhance customer trust.
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