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A Study on Competencies for the Human Resource Account Service
Dr. Lai, Chih-Chien
Human Resource Account Service
In recent years, in order to be closer and to understand the demand of every department in organization, human resource (HR) department had great changes. Indeed, managers and human resource personnel are the key men who enhance organizational ability. They need to set up closer partnership in order to break the traditional barrier between undertaking and staff. Therefore, HR account service was come into exist. According to that, the research addresses HR account service’s important role, duty and working content, and to find essential competencies that the HR account service must possess. To achieve the research purposes, questionnaire survey was employed for data collection. In the research processes, literature was reviewed first, and drew up the questionnaire draft. Then, the draft was examined and revised. Finally, the formal questionnaire was completed and sent out to 23 enterprises. A convenient sampling method was adopted to pick up these 23 enterprises which have implemented HR account service systems. A total of 237 copies of the questionnaire were send. Among them, 73 effective ones were returned. The rate of return was about 33%. The conclusions of this research are (1) HR account service must be consisted of nine essential competencies. Ranking these by importance, they are: “self-development and self-management skill”, “skills and abilities of coordination and communication between HR department and internal customers”, “personal characters in customer service”, “strategic human resource management skill”, “functional human resource ,management skill”, “skills and abilities of internal customer needs analysis”, “professional knowledge in internal customer service”, “skills and abilities of consulting and coaching with internal customers”, and “abilities of professional management in internal customer service”; (2) “Finance and Service industries” and “Manufacturing industry” have a significant difference in cognition of professional knowledge in internal customer service；(3) Regarding the seniority, the cognition of competency is supposed to be roughly the same. Finally, the research also proposed some important suggestions for HR practitioners, academics, and subsequent researchers.
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